Managing Director – Operations Position Available In Jefferson, Alabama
Tallo's Job Summary: We are hiring a Managing Director of Operations in Fultondale, AL with an annual salary range of $90.2K-$119K. The ideal candidate will have 5 years of experience in operations management, database administration, and call center management. This role requires strong technical acumen and the ability to lead and oversee various operational areas efficiently. Join us if you are a strategic thinker with a passion for driving business goals and fostering a culture of continuous improvement.
Job Description
Managing Director•Operations Alabama 811•4.0
Fultondale, AL Job Details Full-time Estimated:
$90.2K•$119K a year 15 hours ago Benefits Health insurance 401(k) Paid time off Flexible schedule Qualifications Management Operations management 5 years Database administration Continuous improvement Human resources Senior level Call center management
Full Job Description Job Title:
Managing Director•
Operations Location:
Fultondale, AL area with hybrid option
Employment Type:
Full-Time Overview:
We are seeking a dynamic and experienced Managing Director•Operations to lead and oversee our core operational areas, including contact center operations, database administration, and the management of specialized software systems. This is a high-impact leadership role ideal for a strategic thinker with strong technical acumen and proven experience in managing both people and processes. Our industry is focused on helping make Alabama as safer place to live and work.
Key Responsibilities:
Oversee daily operations across multiple departments with a focus on efficiency and quality. Lead and manage contact center operations to ensure exceptional service delivery. Direct database administration and ensure system integrity, security, and performance. Manage and support specialized software systems and associated technology platforms. Collaborate with cross-functional teams to drive business goals and strategic initiatives. Handle a range of management and administrative responsibilities, including budgeting, reporting, and policy implementation. Foster a culture of accountability, innovation, and continuous improvement.
Required Qualifications and Skills:
Strong technical skills and understanding of operational systems and platforms. Experience with inbound contact center operations and associated technologies. Experience in Human Resources functions and people management. Excellent decision-making skills with the ability to prioritize effectively. Proven track record in supervision, team leadership, and performance management. Sharp critical thinking and advanced problem-solving capabilities.
Preferred Qualifications:
Ability to work with multiple stakeholders to achieve goals. Ability to look at processes and recommend new procedures to improve operations. Five to ten years’ experience in contact center operations management.
Perks & Benefits:
Health Benefits, 401K, PTO, open to flexible hours based on work needs, unique public awareness and promotional opportunities.
Join Us:
If you’re a forward-thinking leader with a passion for operational excellence and a knack for strategic execution, we’d love to hear from you.
