Regional Services Manager Position Available In Jefferson, Alabama
Tallo's Job Summary: The Regional Services Manager is responsible for managing field service operations within an assigned area, including team management, customer relations, quality control, and compliance. This full-time role requires a Bachelor's degree, 5+ years of experience in field service, and proficiency in Microsoft Office. The ideal candidate will have strong leadership skills, excellent communication abilities, and the flexibility to travel as needed.
Job Description
Regional Services Manager
FULL TIME
Management
Birmingham, AL, US
+3 More Locations
30+ days ago
Requisition ID:
1258
This position is responsible for managing field service within an assigned area. Key duties include team management, overseeing service operations, customer relations, quality control, performance reporting, inventory management, continuous improvement, and compliance and safety.
Duties and Responsibilities:
Lead, train, and mentor a team of field service technicians to ensure top-notch performance and service delivery.
Oversee and coordinate field service activities to ensure efficient scheduling, resource allocation, and on-time completion of service requests.
Act as a primary point of contact for customers, addressing inquiries, resolving service issues, and ensuring customer satisfaction.
Monitor field service operations to maintain high-quality standards, ensuring that all services meet company and regulatory guidelines.
Track key performance indicators (KPIs) related to service efficiency, customer satisfaction, and technician performance. Prepare regular reports for management.
Ensure that field service teams have access to the necessary tools, parts, and equipment to complete jobs efficiently and effectively.
Identify opportunities to improve service delivery processes and implement changes that enhance operational efficiency and customer satisfaction.
Ensure that all field service operations comply with company policies, industry regulations, and safety standards.
Performs other duties as assigned.
Skills/Requirements:
High proficiency of Microsoft Office products (Word, Outlook, Excel)
Experience leading a team of 30-40 field service technicians
Ability to interpret written instructions and documents
Ability to work independently with minimum supervision
Must be willing and able to practice adaptability, with a growth mindset and willingness to learn
Experience & Education:
Bachelor’s degree in a relevant field (e.g., Engineering, Business, or a technical discipline) preferred, or equivalent work experience.
5+ years of experience in field service or a related technical role, with at least 2 years in a leadership or management position
Ability to communicate and provide excellent customer service
Strong understanding of the products or services provided, including troubleshooting, maintenance, and repair processes
Proven ability to lead and motivate a team, with experience in staff development and performance management
Exceptional communication and interpersonal skills, with the ability to manage customer relationships and resolve issues effectively.
Strong analytical skills and the ability to think critically to solve complex service challenges.
Excellent organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously.
Willingness to travel to service areas as needed.
Physical Requirements:
Ability to lift and move 50 or more pounds
Ability to sit or stand for extended periods of time
Ability to climb, bend, stoop, and reach freely
Vision correctable to 20/20
