Operations Manager – Cruise and Commercial Maritime Position Available In Broward, Florida

Operations Manager – Cruise and Commercial Maritime Flagship Management – 4.3 Fort Lauderdale, FL Job Details Full-time $110,000 – $120,000 a year 1 day ago Benefits Health savings account Relocation assistance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Retirement plan Qualifications Google Suite Google Docs Management Field service engineer experience SAP Engineering Experience in a business operations role (6-10 years)

ISO 9001

Improving operational efficiency 3 years Team development Business development Bachelor’s degree Developing strategic business plans Budgeting Practicing in a business operations role Senior level Operations Communication skills Negotiation Full Job Description Operations Manager – Cruise and Commercial Maritime We are looking for an experienced Operations Manager Cruise & Merchant to assist in building and managing our client’s US Cruise & Merchant service operations, with a focus on developing relationships with cruise operators, establishing service agreements, and optimizing resources to support regional goals. This role also plays a key part in aligning with European operations to expand local support and minimize intercontinental travel. This position is based in Fort Lauderdale, FL or Norfolk, VA Main Tasks And Responsibilities Relationship Management and Service Agreements Build and maintain relationships with cruise operators to develop service agreements covering equipment, including deck machinery, doors, and lifts. Provide specialized maintenance services for cruise-specific equipment. Collaborate with the European region to expand US-based support for Merchant activities, reducing the need for intercontinental travel. Operational Management and Profit & Loss Oversee the operational and financial performance of Cruise & Merchant services in the US, ensuring alignment with strategic objectives. Optimize service offerings and resource utilization, including the strategic placement of Service Engineers based on demand patterns. Monitor and report on financial metrics, ensuring cost efficiency and revenue growth within the defined budget. Team Development and Skills Management Recruit, train, and deploy a team of Service Engineers to meet customer demand in high-activity regions. Develop annual training plans for each team member, ensuring up-to-date technical knowledge and skill enhancement. Foster teamwork, motivation, and skill development, building a high-performing team to support the Cruise & Merchant business. Business Development Drive business development in collaboration with the Sales team, identifying new opportunities within the Cruise & Merchant sector. Support the creation and execution of local business plans and action steps that align with strategic objectives. Actively pursue customer relationship growth to secure new business and strengthen existing client relationships. What You’ll Need To Succeed Minimum of a Bachelor’s degree in Engineering, Business, Operations, or a related field, or equivalent demonstrable experience. At least five (5) years of management experience within a relevant industry. Proven skills in business development, service delivery, and team leadership, especially within the maritime, cruise, or merchant sectors. Strong knowledge of QEHS policies and Maritime regulations, with the ability to ensure compliance with ISO9001, ISO14001, and

OHSAS18001

standards. Demonstrated adaptability, flexibility, and effectiveness in managing change and driving team performance. Strong communication and negotiation skills Knowledge of SAP Commercial awareness Understanding of Incoterms Use of Google Suite (Docs, Sheets, Drive etc.) Ability to travel within the US Strong base pay and bonus potential and excellent benefits.

Job Type:

Full-time Pay:

$110,000.00 – $120,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Paid time off Retirement plan Vision insurance

Schedule:

8 hour shift

Experience:

Service Coordination/Service Management:

5 years (Required) cruise/marine : 3 years (Required) Ability to

Commute:

Fort Lauderdale, FL 33312 (Required) Ability to

Relocate:

Fort Lauderdale, FL 33312: Relocate with an employer provided relocation package (Required)

Work Location:

In person