Operations & Systems Manager – TMS – OPM Position Available In Collier, Florida

Operations & Systems Manager

• TMS•OPM 
  Salary $80,625.

00

• $105,619.

00 Annually Location Naples, FL Job Type Full Time, Regular Job Number 09522 Department Transportation Management Services Division Operations & Performance Management Opening Date 06/20/2025 Closing Date 7/3/2025 11:59 PM Eastern

DESCRIPTION

Job Summary Are you a strategic leader who thrives at the intersection of people, process, and technology? We’re seeking a dynamic Manager

• Technical Systems Operations to lead critical business operations and technical initiatives at the Division/Department level.

In this highly visible role, you’ll drive innovation and efficiency by leading cross-functional teams, overseeing the development and implementation of modern business systems, and ensuring seamless coordination across divisions/departments. You’ll have the opportunity to shape operational strategies, manage high-impact projects, and influence long-term technology investments that directly improve public service delivery. Essential Functions

• Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
• Oversees daily work activities; organizes, prioritizes, and assigns work; monitors status of work in progress and inspects completed work; confers with assigned staff, assists with complex/problem situation, and provides technical expertise.
• Ensures compliance with applicable codes, laws, rules, regulations, standards, policies and procedures; ensures adherence to established safety procedures; monitors work environment and use of equipment to ensure safety of employees and other individuals; initiates any actions necessary to correct deviations or violations.
• Establishes goals and objectives; develops work plans which identify major projects and services; organizes workflow; prioritizes schedules and assigns projects and services to staff.

Coordinates and collaborates with IT staff and County Divisions regarding design, development, implementation, and administration/maintenance of major business areas; reviews proposed legislation to determine potential impact on current/future projects, assesses and provides input regarding the impact of project activities on County and public information systems.

• Identifies major tasks, benchmarks/milestones, schedules, deadlines, budgets, funding sources, and staffing and resource allocations for projects and services. Presents project plans and requirements to senior management for approval; and develops and maintains tracking and reporting system for all project goals and milestones.
• Directs the operations, activities and services associated with business process systems and related projects.

Manages and oversees the business functions including: identifying business needs; defining system requirements; implementing, troubleshooting and maintaining applications; providing user training; and managing output, interface and reporting requirements. Supervises and reviews the execution of these functions; ensures adherence to County IT policies and procedures and sound IT principles and practices; assures system usability and stability.

• Monitors the status and work plans of major projects and services. Reviews status reports prepared by subordinate staff; ensures projects are on schedule and within budgets; modifies work plans as needed; Confers with management and project personnel regarding project issues; and provides advice and resolves problems as needed.
• Prepares, manages, and monitors section resources; manages capital and annual operating and maintenance budgets including section and for major software platforms (one year budget and five-year forecasts); manages approved budget; monitors and approves expenditures; prepares budget amendments as necessary. Identifies the need for additional staff, equipment, and other resources as necessary.
• Coordinates public education activities relating to division projects, services and activities; speaks to external stakeholders including members of the business community and the general public to provide information regarding projects and activities, develops press releases and public information materials for distribution; manages customer support for project public interface, including training and overseeing staff that will provide support and training to business community members.

• Serves as internal consultant/advisor to managers, department heads and employees regarding information systems development functions. Represents the section/division before senior managers as requested.
• Performs other related duties as required. Minimum Qualifications
• Bachelor’s degree required.
• Four (4) years of related experience.
• Candidates without a degree should possess four (4) additional years of related experience.
• Fingerprinting Required.

LICENSES/CERTIFICATES

• Project Management Professional (PMP) certification is preferred.
• Must possess and maintain a valid Florida Driver’s License with any applicable endorsement(s) to drive a County vehicle as provided in CMA 5805.