Operations Manager Position Available In Duval, Florida

Operations Manager 3.7 3.7 out of 5 stars Jacksonville, FL 32204 • Hybrid work Description At Jimerson Birr, we don’t just advise businesses — we build lasting partnerships that protect our clients’ rights, businesses, and investments. From global enterprises to start-ups, our clients trust us to blend sharp legal insight with real-world business savvy. We’re at our best when we help clients set clear goals and deliver strategies to surpass them. Our team takes ownership of challenges, solves problems up close, and celebrates wins together. We’re business-minded professionals who know how to lead in the boardroom, in court — and on the golf course or pickleball court. What sets us apart? Our culture. We “work hard and play hard,” blending drive, accountability, and excellence with camaraderie, celebration, and plenty of laughs. As Operations Manager you’ll lead business functions that shape firm performance, drive client satisfaction, and fuel our continued success — all while working with people who love what they do and where they do it. If you’re a dynamic leader who thrives in a high-performance, high-reward environment where excellence is celebrated and careers are built to last, Jimerson Birr might just be

JB FOR YOU

. The Director of Operations will play a pivotal role in driving efficiency, performance, and client satisfaction across multiple offerings. This individual is responsible for developing and maintaining an annual calendar for departmental objectives and task queues, managing accountability charts, scorecards, key performance initiatives, and departmental meetings, while overseeing dashboards and automated reporting systems. The Director of Operations will report to and help support Executive Leadership in strategic planning and performance management. Critical to success in this role is the ability to Lead, Manage, and Holds Others and Self Accountable (LMA). Our firm commitment to running the business on the principles of the Entrepreneurial Operating System are unwavering. What does that mean?

As a leader you will:

Lead with clarity and conviction Set clear direction aligned with firm vision and priorities Communicate consistently and inspires confidence Make decisions with confidence, context, and care Manage people, systems, and performance Drive effective meetings, workflows, and communication rhythms Run L10’s (departmental meetings) that emphasize scorecard and rock achievement (quarterly projects) Develop and enforce standards for consistent execution Develop and maintain an annual calendar for operational objectives and responsibilities, manage accountability chart, scorecards, key performance initiatives, rocks (quarterly projects), and level 10 (departmental)meetings, while overseeing dashboards and automated reporting systems Build and develop high-performing teams Coach team members for growth and accountability Promote collaboration, ownership, and trust Tackle problems directly and decisively Break bottlenecks and unblocks teams to keep momentum Drive results and accountability Hold self and others accountable to Rocks, KPIs, and firm values Follow up and follow through with consistency Celebrate wins and addresses underperformance head-on Additional responsibilities include handling the department’s budgeting and forecasting activities to align with organizational financial planning; owning all aspects of department’s people, process and technology. Key Responsibilities Revenue, Productivity, and Workflow Management Ensure billers meet individual and firmwide revenue and production targets. Establish and oversee a metrics-driven system to monitor, evaluate, and enhance productivity and performance across all work groups. Analyze and optimize task queues, workflows, and task management processes to improve efficiency, biller productivity, and user engagement. Monitor revenue generation, client budgets, and credit management to ensure alignment with revenue goals. Provide leadership with actionable, data-driven insights to improve matter management, tool utilization, and overall biller performance. Matter Management and Client Satisfaction Oversee execution of matter plans, ensuring accuracy of matter data, file organization, matter-management tool usage, and mid-phase management milestones. Ensure adherence to firm standards in client communications, document handling, and legal database management. Lead the development and continuous improvement of matter plans and matter management processes. Monitor and report on client satisfaction KPIs, ensuring a high standard of service delivery. Oversight of Strategic Projects and Facilities Management Manage and track Rocks and strategic operational projects from inception to completion, maintaining enterprise project trackers and facilitating stakeholder meetings. Serve as liaison with the outsourced property management company, ensuring timely resolution of facility issues and maintenance requests to support a productive work environment. Oversight of Departmental Core Processes, Training, and Support Staff Lead the development, innovation, implementation, and continuous improvement of the department’s core processes and policies, ensuring they meet quality standards. Oversee and ensure completion of departmental training to ensure effective onboarding, professional development, and skills advancement. Provide leadership and operational oversight to Mail and File Clerks, Remote and/or offshore employees, contractors, and the E-Discovery Document Specialist, ensuring efficient operations and adherence to firm standards. Success in this position goes beyond mere accomplishments; it culminates in personal and professional fulfillment. High performers in this role reach a state where creativity flows effortlessly, challenges are embraced as opportunities, and solutions are delivered with impact. Victory in this position is defined by continuous growth, both professionally and personally, where each milestone achieved sets the stage for even greater achievements. Significant career ascension and monetary rewards await those who flourish in this role. Key Performance Indicators for this

Position:

Revenue Generation Biller productivity Matter Plan compliance On time delivery of strategic projects Workflow management Skills, Knowledge and Expertise Qualifications & Skills Bachelor’s degree in business, management, or a related field (Master’s degree preferred) Minimum 5 years of Operations Management experience (legal or professional services experience preferred) Minimum 5 years of experience in direct partnership with, and accountable to, executive leadership Project management and change management experience Proven experience in performance management, data analysis, and process optimization Strong analytical and problem-solving skills with the ability to provide actionable insights Direct supervisory or management experience of multiple departments and effective track record of managing teams Proficiency in matter management tools, dashboards, and CRM systems Must be comfortable working autonomously Must be extremely organized and have excellent time management skills Must have effective organizational and communication skills About Jimerson Birr At Jimerson Birr, we protect businesses, investments, and ideas — but we don’t stop there. We build careers worth having and relationships worth keeping. Our award-winning law firm is home to business-minded attorneys and professionals who roll up their sleeves to solve real-world challenges for clients ranging from industry leaders to bold start-ups. We live by three simple values: Commitment to service. Commitment to quality. Commitment to results. These aren’t just words on a wall — they’re how we win for our clients and grow as a team. Our

JB FOR ME

firm culture is designed to help every team member thrive professionally and personally. Whether you’re leading a big project, diving into professional development, or celebrating a milestone, you’ll find a place where your work matters and your wins are recognized. See why

JB FOR ME

makes a difference. Why Apply? This isn’t just a job — it’s a chance to lead at a firm where your contributions fuel growth, and your career accelerates as fast as you can run. We invest in people who bring accountability, energy, and a love of quality work . With a firm that’s been named a “Best Company to Work For” and a “Fastest Growing Company” multiple times, opportunity is built into everything we do. If you’re ready to commit to service, quality, and results — we’re ready for you. Jimerson Birr is an equal opportunity employer. All qualified applicants receive consideration for employment and all employees are treated during employment without regard to race, color, sexual orientation, religion, sex, age, national origin, genetic information, disability, veteran status, gender identity and marital status. Why Apply? About Jimerson Birr At Jimerson Birr, we protect businesses, investments, and ideas — but we don’t stop there. We build careers worth having and relationships worth keeping. Our award-winning law firm is home to business-minded attorneys and professionals who roll up their sleeves to solve real-world challenges for clients ranging from industry leaders to bold start-ups. We live by three simple values: Commitment to service. Commitment to quality. Commitment to results. These aren’t just words on a wall — they’re how we win for our clients and grow as a team. Our

JB FOR ME

firm culture is designed to help every team member thrive professionally and personally. Whether you’re leading a big project, diving into professional development, or celebrating a milestone, you’ll find a place where your work matters and your wins are recognized. See why

JB FOR ME

makes a difference. Why Apply? This isn’t just a job — it’s a chance to lead at a firm where your contributions fuel growth, and your career accelerates as fast as you can run. We invest in people who bring accountability, energy, and a love of quality work . With a firm that’s been named a “Best Company to Work For” and a “Fastest Growing Company” multiple times, opportunity is built into everything we do. If you’re ready to commit to service, quality, and results — we’re ready for you. Jimerson Birr is an equal opportunity employer. All qualified applicants receive consideration for employment and all employees are treated during employment without regard to race, color, sexual orientation, religion, sex, age, national origin, genetic information, disability, veteran status, gender identity and marital status. About Jimerson Birr, P.A. Jimerson Birr is a Florida-based law firm that seeks to exceed client expectations through commitment to excellence and by adding value to our clients’ businesses. We are committed to handling each matter with the quality, care, attention to detail and respect as if we were representing ourselves. We are accessible, responsible, prepared, efficient and technologically advanced. Our clients and colleagues value us because they trust our integrity and abilities. Jimerson Birr concentrates its efforts in providing the highest level of legal services throughout the Southeastern U.S. on a wide variety of business, corporate, and commercial litigation issues that can affect businesses in a broad range of circumstances. Our Florida-based law firm has a reputation for being well-prepared counselors, influential negotiators and aggressive litigators. Our firm has significant experience in the areas of construction law (including lien and bond claims, licensure, project and contract administration), business litigation (including breach of contract, misrepresentation, fiduciary breaches, non-compete enforcement and corporate/partnership disputes) and creditors rights and bankruptcy (including collections, foreclosures, replevin, garnishments, and adversarial proceedings).