Operations Performance Manager Position Available In Duval, Florida

Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world. What We Offer! A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching Weekly pay for hourly-paid employees. Biweekly pay for salaried employees. Paid Time Off (PTO) and paid company holidays A tuition reimbursement plan where employees are encouraged to continue their education and development For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. SUMMARY The Operations Performance Manager plays a vital role in driving performance across the operations network by ensuring alignment with key process, quality, and continuous improvement systems—including Lean, Six Sigma, and Quality Management frameworks. This role transforms data into actionable insights, enabling strategic decision-making and operational consistency. By bridging site-level execution with broader business objectives, this position will have a strong role in fostering a culture rooted in efficiency, accountability, and ongoing improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Align operational performance disciplines with broader business and account strategies. Support the execution of operational excellence programs and management systems across single or multi-site environments. Analyze and communicate operational performance and quality improvement metrics across all levels of the organization. Develop and maintain performance dashboards and reporting tools to monitor KPIs and drive improvements. Lead root cause analysis and corrective action planning for underperforming areas. Monitor labor efficiency and identify cost-saving opportunities by analyzing operational impacts and advising leadership on corrective actions. Use data to reinforce the value of labor optimization and its impact on the P&L. Champion Lean/Six Sigma methodologies to identify waste, streamline processes, and improve quality. Lead Kaizen events, process mapping, and other CI activities to drive measurable improvements. Collaborate with the Operational Leadership teams to develop and implement SOPs, conduct site assessments, and develop and rollout improvement programs. Promote a culture of quality and continuous improvement across all levels of the organization. Manage internal initiatives related to performance, system enhancements, and process optimization. Ensure timely execution of projects with clear metrics and deliverables. Coach site leaders and managers to improve operational capability and drive performance culture. Communicate performance expectations and results clearly across the organization. Lead associate education efforts on how their roles contribute to operational success and continuous improvement.

QUALIFICATONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

Bachelor’s Degree in Logistics, Business, Engineering, or related discipline required. Master’s Degree preferred. Must possess a minimum of 5 years of experience in transportation or supply-chain related field. Lean/Six Sigma certification required (Green Belt or higher).

Knowledge, Skills, and Abilities:

Operational Expertise

• Strong knowledge of logistics, warehousing, and supply chain processes, including labor planning and resource optimization. Continuous Improvement
• Proficiency in Lean, Six Sigma, and quality management principles to drive process efficiency and eliminate waste. Data-Driven Decision Making
• Ability to analyze complex data sets and performance metrics to inform strategic and tactical decisions. Advanced Excel & Analytical Tools
• Proficient in Microsoft Excel (pivot tables, formulas, charts) and similar tools (e.g., Power BI, Tableau) for data analysis and reporting. Project Management
• Skilled in leading cross-functional initiatives with clear goals, timelines, and measurable outcomes. Communication & Influence
• Excellent verbal and written communication skills with the ability to influence stakeholders at all organizational levels. Coaching & Leadership Development
• Ability to mentor and develop site leaders and frontline managers to build operational capability. Problem Solving
• Strong critical thinking skills to identify root causes and implement sustainable solutions. Change Management
• Ability to lead teams through operational changes and foster adoption of new processes and systems. Adaptability
• Comfortable managing competing priorities in a fast-paced, dynamic environment.

Travel:

Ability to travel within the United States up to 40% of the time.

PHYSICAL/ENVIRONMENTAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity Level:

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel, see clearly and talk or hear. Must be able to occasionally lift and/or move up to 10 pounds. Occasionally required to reach with hands and arms.

Working Conditions:

Primarily located in a climate controlled office environment. Occasional to Frequent exposure to outdoors and indoor warehouse environment with adequate ventilation. Occasional to Frequent exposure to vibration, improperly illuminated or awkward and confining work spaces. Occasional to Frequent working above ground level where the possibility of falling exists. Loud noises typical when present in a warehouse or outdoor environment. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services. The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. The Suddath Companies moves people, businesses and products together with our group of privately-owned companies and family of brands, including Sterling Lexicon, Perdue, Phase Integration, MoveDay and Daryl Flood. Our mission is to serve our customers, communities and each other with the highest level of care, making lives easier by delivering in the moments that matter. Since our inception more than 100 years ago, our values have been and continue to be at the foundation of everything we do.

They are:

Trust We foster an environment of trust through our integrity, dependability and accountability. We fulfill our promises to each other and our customers. Innovation We look for ways to continuously improve our customer and employee experience by challenging the status quo, taking smart risks and learning from mistakes. Teamwork We collaborate through common goals as one team, welcoming the diversity of ideas, encouraging and supporting one another and celebrating contributions. Caring We show empathy in all that we do, operating with compassion and understanding. We promote a safe and healthy work environment. Agility We overcome challenges by being nimble and resilient, quickly accepting, driving and adapting to change. The Suddath Companies are an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

EQUAL OPPORTUNITY EMPLOYER

VETERANS/DISABLED