Operations Manager Position Available In Escambia, Florida

$85k
Per Year
Position range in Pensacola-Ferry Pass-Brent, FL Metropolitan Statistical Area $61k – $137k Per Year Operations Manager
The Bail Project

Occupation:

General and Operations Managers

Location:

Pensacola, FL – 32534
Positions available: 1
Job #: jo_1890994283

Source:

Idealist.org

Posted:

5/23/2025

Expires:

6/11/2025

Web Site:

www.idealist.org

Job Type:

Full Time (30 Hours or More) Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window.
Work Onsite
Full Time Schedule
Full Time
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Title:

Operations Manager Department:

Operations This Role Reports to:

Regional Director of Operations Location:

Jacksonville, FL or Pensacola, FL Job Summary:

The? Operations Manager is a member of the Operations and Support Hub teams and reports to the Regional Director of Operations. In tandem with the Regional Director of Operations, the Operations Manager manages site operations to support TBP’s mission to address the humanitarian crisis of pretrial incarceration, and encourage pretrial reform, by working with site staff to support the needs of clients and building and maintaining relationships with local stakeholders. The Operations Manager uses data-informed and staff-centered management practices to optimize site bailouts that adhere to the Bailout Decision-making Framework (BODMF), ensures sites are delivering services to clients with model fidelity, and contributes to local advocacy for pretrial reform. This position has management oversight of site staff and ensures employees understand and are meeting operational standards and site goals, and have the necessary support and resources to succeed. Operations Managers are competent in improving operational processes, and supervising and coaching staff to get desired results. They are also effective in communicating on behalf of TBP to advance the organization’s mission and address operational barriers with local stakeholders to optimize our Community Release with Support model.

Essential Duties:

Local Operations

• Supervise TBP site teams in the daily execution of their assigned duties
• Hold weekly 1:1 meetings and routine team meetings with staff, discussing action steps for achieving site goals and providing coaching and feedback as part of continuous learning and improvement for the site
• Ensure staff understand their essential duties defined by their job description, their standard operating procedures (SOPs), their Client Service Guides, and TBP’s program logic model
• Directly provide ongoing staff training, using TBP training resources, on operational standards, processes, and data collection and analysis
• Engage in ongoing dialogue with staff to ensure they understand how their individual roles contribute to the results TBP aims to achieve as defined by the program logic model
• Model TBP values and Breakthrough Action leadership principles, after receiving training, with staff to enhance individual and collective responsibility, ongoing and timely feedback practices, and leadership development
• Support site team activities that build trust and rapport; spend motivational budget resources and encourage the use of annual staff development funds; ensure site staff are using PTO effectively
• Formally evaluate staff performance bi-annually and implement other tools and processes to routinely give and receive staff feedback in real-time and support their career development goals
• If necessary, pursue progressive discipline to address staff performance issues after supervisory and coaching efforts have been unsuccessful
• As a support hub employee and leader of site operations, ensure staff understand the rationale for standard policies and procedures and navigate potential conflicts between support hub departments and local operations
• Take responsibility for all aspects of local site operations and ensure the effective day-to-day operation of TBP’s model in the following programmatic areas:
• Lead optimization-identify potential clients from multiple lead sources, review client eligibility, interview clients, and post bail
• Analyze administrative data to optimize client bailouts and decrease the median days clients remain incarcerated
• Maximize leads from Public Defender’s offices and market TBP services to community members to generate ongoing referrals
• Ensure standard communication scripts are delivered during client interviews
• Ensure procedures for banking and bond receipts are timely and accurate
• Documentation and data use for monitoring results, improving program quality, and encouraging staff learning:
• Hold site teams accountable for meeting data quality and timeliness standards for all information required to achieve TBP’s mission and goals
• On a post-audit basis, review intake and pre-work documentation for leads and case records weekly to ensure data standards are met for the BODMF and client support plans are provided as needed
• In 1:1s and team meetings, review weekly, monthly and quarterly operational performance metrics in Salesforce (and information in Monthly Ops and Quarterly Data reviews) to optimize bailouts, reflect on what’s working and what’s not, and generate ongoing learning and improvement goals for each site
• Utilize the Learning and Improvement goal setting and action plans regularly to document staff learnings, achievements, and challenges; use the action plan to document follow-up steps and update team goals
• Ensure the site Client Service Guide is accurate, fully understood by staff, and regularly updated as local conditions change
• Client support
• Ensure client needs are appropriately documented and supported, and “hand-off” referrals to service providers are coordinated where possible
• Identify and monitor local service gaps using Salesforce data and proactively develop strategies for addressing them
• Create workflows and employ standard operating processes from the Client Service Guide that ensure prompt communication with 100% of active clients about court dates and ongoing voluntary supports, if appropriate, throughout the duration of case
• Ensure staff are attempting to contact clients who have bench warrants, appropriately documenting these contact attempts, and working with clients and partners to resolve warrants whenever possible.
• Assist the Program Innovation and Data Teams in analyzing the impact of client supports on case outcomes, gathering feedback from clients on the quality of service provision, and implementing appropriate adjustments based on these findings under the guidance of the Regional Director.
• Revolving Bail fund
• Establish and execute timely processes for requesting and retrieving bail refunds according to the standards outlined in the Client Service Guide
• Establish and execute timely processes for identifying and contesting bail forfeitures, including engaging with local attorneys, as necessary
• Budget/Resources
• Contribute to creating and reviewing site budgets and requesting additional resources to achieve site goals based on data-informed analyses
• Ensure spending on other than personnel expenses follows the guidance in the TBP Expense Policy and is contributing to client success
• Build effective local service partnerships at each site to meet client needs
• Partner with the Regional Director to build a coalition of local community support providers who have the capacity to meet the needs of clients and monitor progress using client advocacy reports in Salesforce
• Develop and maintain effective relationships with local stakeholders, including Public Defenders, jail administrators, county clerks, community-based organizations, and relevant grassroots coalitions
• Attend and actively participate in all mandatory management meetings and workshops unless you’ve notified and received prior approval from Regional Director
• Partner with the Regional Director and other senior managers to plan for the trajectory of site operations based on reform efforts and changes in local pretrial systems
• Actively participate and lead weekly Ops Manager meetings and periodic regional team meetings; contribute to building meeting agendas, and share information and learnings
• As a Centr.

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Qualifications:

• You have the ability to travel (required)
• You live in or near Jacksonville, FL or Pensacola, FL or are willing to relocate there (required)
• Supervisory or people management experience (required)
• Exceptional interpersonal skills, including an ability to navigate and resolve conflict in a manner that values and respects relationships with colleagues inside and outside TBP
• Experience utilizing data to monitor and improve operational performance
• Strong ability to provide timely communications through emails, memos, and other written products that summarize information and present options for action; can communicate with internal and external stakeholders clearly and with empathy
• Strong ability to represent departmental and organizational positions in internal and external communications to achieve objectives
• Strong interest in expanding policy knowledge and influencing skills to achieve policy objectives that improve pretrial justice
• Flexible schedule and ability to work non-traditional hours as needed
• Deep commitment to pretrial detention and bail reform, racial justice, equity, diversity, inclusion and belonging; a commitment to combating oppression at the personal and systemic levels; a personal approach that values the individual, and respects differences of race, ethnicity, age, gender, gender identity or expression, sexual orientation, religion, disability, and socioeconomic circumstance
• This work requires the ability to work with peop
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