Program Manager, Field Operations and Logistics Position Available In Hillsborough, Florida

Program Manager, Field Operations and Logistics Form 10 Group – 3.4 Tampa, FL Job Details Full-time $80,000 – $100,000 a year 6 hours ago Benefits Health insurance 401(k) Paid time off Qualifications CAPM ConnectWise Program management Operations management PMP Field service Customer service Logistics Microsoft Office Driver’s License Presentation skills Bachelor’s degree ServiceNow Logistics Senior level 4 years Business Leadership Communication skills

Full Job Description Job Title:

Program Manager, Field Operations and Logistics Department:

Operations FLSA Classification:

Exempt Reports To:

General Manager

ROLE SUMMARY/OBJECTIVE

Form 10 is seeking an experienced Program Manager for Field Operations and Logistics to join our Tampa FL team. The ideal candidate will have a strong background in managing a team of field service personnel servicing a national customer base. This role requires a proactive individual with team leadership experience, customer service experience, and a technical aptitude for both logistics and operations surrounding technical field service. The ideal candidate will be a manager and mentor who has experience developing and strengthening customer relationships while making continuous improvements across a geographically distributed team.

ESSENTIAL DUTIES AND FUNCTIONS

• Lead and mentor

Regional Field Managers:

Oversee daily operations of a regional logistics and operations team, ensuring efficient and effective service delivery to end customers.

• Provide exceptional customer support: Strengthen and maintain strong relationships with customers by anticipating needs and promoting continuous.
• Communicate effectively: Communicate effectively with Form 10 and customers. Must be comfortable presenting to customers and developing written processes and procedures.

Leverage ServiceNow:

Ensure that Regional Managers track, manage, and resolve service requests appropriately, and use regional data to improve customer service.

• Continuous improvement: Discover opportunities for process improvement and implement best practices to enhance service quality and efficiency. Demonstrate problem-solving.
• Other duties as required or requested.

SUPERVISORY RESPONSIBILITIES

Does this job have supervisory responsibilities for staff? ☒ Yes ☐ No

MINIMUM EDUCATION, EXPERIENCE, AND ABILITIES

Education:

Bachelor’s degree in business, logistics, operations management, or a related field. ITIL, CAPM, PMP, or other relevant certifications are a plus.

Experience:

Minimum five years of proven experience in team leadership in a related field.

Technical Skills:

Proficiency or familiarity with logistics and operations management systems (e.g., ServiceNow, ConnectWise, Salesforce, etc.) and related technologies.

US Citizenship:

Required by our customer base; no dual citizenship permitted.

• Excellent attention to detail and the ability to receive and interpret complex directions.
• Excellent knowledge of the MS Office package and similar applications.
• Excellent communication and language skills with the ability to write clearly and concisely.
• Ability to meet deadlines and produce results within design parameters.
• Ability to work collaboratively with stakeholders and establish a positive rapport, internally and externally.

TRAVEL REQUIREMENTS

• Up to 50% travel to nationwide customer sites as needed to build strong customer relationships.

The Program Manager has control of the travel schedule.

CERTIFICATES, LICENSES, REGISTRATIONS

• A valid and unrestricted driver’s license, at time of employment, is required.
• ITIL, CAPM, PMP, or other relevant certifications are a plus.

PHYSICAL DEMANDS

:

• Ability to lift up to 30 lbs.

, bending, kneeling occasionally.

WORK ENVIRONMENT

• When not traveling for business, this position will be based 100% onsite at our Tampa office.

Form 10 Group, Inc., is a Service Disabled, Veteran Owned, Small Business (SDVOSB). Our team’s mission is to help our public sector agency customers become the most technologically advanced and efficient organizations possible so they can best serve their citizens, residents, and constituents. We are a premier provider of outsourced professional IT Services to large corporations serving the public sector and government agencies alike, nationwide. Come join a growing and dynamic team! For information on Form 10 Group, visit our website at Form 10 Group – The complete IT solutions company. Form 10 Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression , or any other characteristic protected by federal, state or local laws. Form 10 Group is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email . Form 10 Group is committed to growing a workforce free of discrimination, harassment and retaliation and maintaining a drug-free workplace. Form 10 Group is an E-Verify employer, for more information please visit www.e-verify.gov.

Job Type:

Full-time Pay:

$80,000.00 – $100,000.00 per year

Benefits:

401(k) Health insurance Paid time off

Schedule:

8 hour shift Monday to Friday Application Question(s): Are you authorized to work in the United States?

Education:

Bachelor’s (Required)

Experience:

project or program management: 4 years (Required) logistics and operations management: 4 years (Required) field service: 4 years (Required) Willingness to travel: 50% (Required)

Work Location:

In person