Billing Operations Supervisor Position Available In Lee, Florida

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Billing Operations Supervisor
Home Office
75000-85000 per year
Salary
Full Time
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About Children of America (COA) Children of America is a unique blend of people, principles, and pride that creates a strong, diverse community. Our commitment to excellence, integrity, and education defines who we are and drives our mission to positively impact families nationwide.

Job Summary:

The Operations Supervisor is responsible for managing a team of Billing Analysts and ensuring the effective execution of operational policies and procedures across Children of America childcare centers. This role supports the Operations Department and plays a critical role in driving accurate billing practices, reporting, and interdepartmental collaboration.

Essential Duties and Responsibilities:

Supervise and support Billing Analysts in all daily tasks, including review of reports, ledgers, and eligibility statements.
Monitor workloads, ensure the timely submission of monthly claims, and verify accuracy of billing data.
Review reports submitted by Billing Analysts for accuracy before distribution to district managers and corporate leadership.
Lead training on new processes, software, and improved task strategies.
Verify timely and accurate updates to files and records using standard reports.
Assist center and district managers with understanding billing procedures and software tools.
Support analysts in making billing adjustments for rate changes, credits, and errors.
Oversee supply ordering and tracking from vendors.
Assist the Accounting Analyst with collection-related tasks.
Build strong relationships with center management to promote collaboration between field and corporate teams.
Follow up with analysts to ensure understanding of responsibilities and deadlines.
Ensure timely completion of all assigned tasks with a focus on quality and accuracy.
Work closely with other departments to maintain accurate and timely information flow.
Uphold high standards of customer service for both internal and external stakeholders.
Ensure all operational activities align with the mission, values, and ethical standards of Children of America.
Represent and promote COA’s mission, philosophy, and values to all stakeholders.
Qualifications and Skills
Bachelor’s degree in business or a related field, or equivalent relevant experience.
At least two years of experience leading a team of 3-5 direct reports (preferred but not required).
Proven success in the following competencies:
Analysis and Reporting
Business Planning and Management
Communication and Presentation
Customer Focus and Relationship Building
Influencing and Leadership
Information and Technology Proficiency
Teamwork
Problem Solving and Decision-Making
Our Shared Mission and Values
Accountability

• We take ownership of decisions and learn from mistakes to fulfill our mission.
  Collaboration
• We work together with transparency and shared purpose to serve our stakeholders.
  Growth Mindset
• We embrace challenges and feedback as opportunities to grow individually and organizationally.
  Integrity
• We act ethically, considering the impact of our actions on all stakeholders.

Benefits Our Billing Supervisors Enjoy
Career Advancement Opportunities
Childcare Assistance Program
Educational Assistance / Tuition Reimbursement
Employee Referral Bonus Program
Recognition and Incentive Programs
Medical, Dental, and Vision Insurance
401(k), Life, Accident, and Disability Insurance
Paid Vacation and Holidays
Children of America is equal opportunity employer and a drug-free workplace.
All job offers are contingent upon the successful completion of a background check and the submission of the required state documents.