Director of Operations Position Available In Lee, Florida
Tallo's Job Summary: The Director of Operations position at ECU Maverick in Estero, FL 33967 offers competitive pay ranging from $22.00 to $30.00 per hour for full-time, part-time, or contract roles. The role requires strong organizational and multitasking skills, excellent communication abilities, and the potential for growth within the company. Successful candidates will oversee office operations, manage customer service, handle orders and inventory, support social media and marketing, and maintain records of interactions. Apply now for this rewarding opportunity to join a supportive team.
Job Description
Director of Operations ECU Maverick Estero, FL 33967
About Us:
We are a customer focused company offering products and services to our valued clients. Our goal is to provide exceptional customer service while maintaining an efficient and organized office environment. We are looking for a proactive and detail oriented Director of Operations to oversee daily operations and ensure smooth workflow.
Responsibilities:
Office Management:
Oversee day-to-day office operations to ensure efficiency and organization. Maintain office supplies, inventory, and ensure cleanliness in the workplace. Organize and optimize office workflows for productivity. Handle scheduling and ensure team members meet deadlines.
Customer Service:
Manage incoming calls, emails, and appointment scheduling with professionalism. Respond to live chat, text messages (via WhatsApp/Telegram), and eBay messages in a timely manner. Ensure all customer inquiries are handled promptly and accurately.
Order & Inventory Management:
Process, pack, and ship orders efficiently. Monitor shipment statuses and provide timely updates to customers. Update order statuses on our E-commerce website and follow up on customer purchases. Track and manage inventory levels to prevent shortages or overstocking.
Social Media & Marketing Support:
Assist in managing company social media accounts following specific guidelines. Ensure brand consistency and engagement with online audiences.
Claims & Dispute Management:
Handle lost or damaged package claims with customers and carriers. Purchase insurance for items over $499 and manage claims accordingly.
Submission & Record-Keeping:
Maintain accurate records of customer interactions, orders, and office operations. Track submissions, replacements, and return status. Ensure all documentation is organized and accessible.
Communication & Follow-Up:
Return missed calls, text messages, and emails promptly. Follow up with customers on orders and service satisfaction. Encourage customers to review information on the website to streamline processes.
Requirements:
Strong organizational and multitasking skills. Excellent verbal and written communication skills. Proficiency in office software Customer service experience is a plus. E-commerce experience is a plus but not required. Ability to work independently and lead a small team. Automotive knowledge or previous automotive work history is a big plus but not required. Why Join Us? Competitive pay based on experience. No experience? No problem! We provide training for the right candidate. If you are a quick learner and put in the effort, you can earn more from the start—your growth is in your hands. Opportunity to grow and advance within the company. Be part of a supportive and dynamic team. If you’re looking for a rewarding opportunity to grow with a company that values dedication and efficiency, apply today!
Job Types:
Full-time, Part-time, Contract Pay:
$22.00 – $30.00 per hour Expected hours: 40 per week
Benefits:
Paid time off
Schedule:
8 hour shift Ability to
Commute:
Estero, FL 33967 (Required) Ability to
Relocate:
Estero, FL 33967: Relocate before starting work (Required)
Work Location:
In person
