Director of Operations Position Available In Lee, Florida

Director of Operations Smart Endeavors ABA

• 4.8 Fort Myers, FL Job Details Full-time $60,000
• $95,000 a year 2 days ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Professional development assistance Qualifications Bilingual CRM software Spanish Business Management Management Customer service English Bachelor’s degree Phone etiquette Senior level Business 2 years Time management Full Job Description The Director of Operations will work independently as well as partner directly with the leadership team.

The role is responsible for successfully managing the day-to-day operations for the clinic. The two overall goals are to create the most engaging therapy experience for our clients and their parents/guardians, and to create a therapy provider brand of choice, where parents/ guardians and employees are lined up to join our organization.

Our SMART Core Values :

S tability

• We are here for our clients, we are here for our team M otivated
• we are engaged and want to see our clients’ make progress A ppreciative
• we respect each other, practice with compassion and show kindness R esponsibility
• we take ownership and accountability and do teamwork T ransparency
• we do the right things and do things right, in an open and honest way The Director of Operations will have responsibility in three key areas : 1.

Oversee administrative department a. The Director of Operations will oversee the daily operations of workflow, processes, and procedures of the client life cycle (intake, authorization, and billing), delivering weekly schedules, identify process improvements, and implements solutions proactively b. The Director of Operations will oversee the employee lifecycle (recruitment, scheduling/case assignment, employee engagement, terminations, etc.) c. Oversees credentialing for clinicians d. Meets with various staff to review key metric reports to ensure accountabilities e. Assists admin staff in coordinating new client intakes 2. Oversee field and clinic operations a. Liaise with the Clinical Manager to review utilization with clinical staff and ensure accountabilities b. Maintain client satisfaction & resolve client complaints through proactive and positive approach c. Maintain proper utilization levels and scheduling from the business perspective, monitoring cancellations and no-shows d. Oversees session note audits to ensure compliance e. Assists with site audits f. Engages in marketing and recruitment activities to take the company to the next level g. Assists Clinical Manager with conflict resolution 3. Oversee facility and logistical operations company-wide a. Ongoing oversight of clinic supply inventory, ensuring the staff members have everything they need to provide excellent patient care, while remaining within budgetary limitations and minimize waste b. Keeping facilities clean and organized both on the inside and outside c. Ensuring grounds are kept and contacting the appropriate service providers

Other Key Duties:

• Acts as a role model by displaying exemplary, compassionate and professional behavior, motivating staff members to provide excellent, patient-focused service
• Oversees training schedules
• Attends and actively participates in staff and leadership meetings and trainings
• Troubleshoots basic technology issues
• Will communicate and meet with President/CEO as needed

Director of Operations Direct Reports/Functions :

The Director of Operations will have direct oversight of the administrative staff to include the following functions:

• Intake
• Authorizations
• Billing
• Recruitment

Scheduling/Case Assignment Essential Skills:

• Bachelor’s degree in Business Management or related
• Minimum of 2 years of prior management experience
• Bi-lingual English/Spanish is desirable
• Must be flexible and adaptable with day-to-day tasks and responsibilities
• Excellent customer service and phone skills
• Welcoming/cheerful demeanor
• Time management skills, ability to pick up where tasks were left due to an interruption (i.e. a phone call)
• Self-starter
• Ability to work independently in a fast-paced environment with little or no supervision and keep accountable
• Great work ethic and management skills
• Proficient in MS 365 (all aspects)
• Good command of technology
• Extremely proactive
• Quick learner of CRM software
• Problem solving
• Scheduling experience a plus

Benefits Include :

• Health
• Vision
• Dental
• PTO
• Holiday
• Productivity bonuses
• Career advancement
• Career-focused training At Smart Endeavors ABA, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Smart Endeavors believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Job Type:

Full-time Pay:

$60,000.00

• $95,000.

00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Professional development assistance Vision insurance Application Question(s): Please disclose any information that would hinder you from being available for this role on a consistent basis. Please indicate “Yes” to confirm you understand this position pays an annual salary of $60K-95K.

Work Location:

In person