Operations Guest Services Manager Position Available In Martin, Florida

Operations Guest Services Manager Elev8 Fun Indoor Adventure Park 3342 NW Federal Highway, Jensen Beach, FL 34957

Job Summary:

The Operations Guest Services Manager at Elev8 Fun is responsible for managing the daily operations of the entertainment center, with a specific focus on overseeing the Guest Services department. This role involves ensuring operational efficiency, enhancing guest satisfaction, and leading a team to deliver exceptional service across all areas of the facility.

Supervisory Responsibilities:

• Overseeing and leading guest services staff, including hiring, training, performance management, and addressing employee issues.
• Lead, motivate, and develop a team of employees across various departments, including guest services, attractions, and maintenance.
• Conduct regular training sessions to ensure staff are knowledgeable and adhere to company standards.
• Train and mentor Guest Services staff to ensure they are knowledgeable and capable of providing high-quality service.
• Provide ongoing feedback and performance evaluation to staff, addressing any issues promptly and professionally.
• Lead the Guest Services team to deliver outstanding customer service and ensure positive guest experience. Primary Job Responsibilities
• Oversee the daily operations of the entertainment center to ensure all attractions and facilities run smoothly.
• Develop and implement standard operating procedures to maintain high levels of service quality and operational efficiency.
• Coordinate and manage staff schedules to ensure optimal coverage and efficient operations.
• Handle guest inquiries, complaints, and feedback promptly and effectively, ensuring all issues are resolved to the satisfaction of the guest.
• Develop and implement strategies to improve guest satisfaction and retention.
• Monitor and enhance the overall guest experience, ensuring all guests receive high-quality service.
• Develop and implement guest experience programs and initiatives to continuously improve service delivery.
• Monitor guest feedback through surveys, reviews, and direct interactions to identify areas for improvement.
• Assist in the development and management of operational budgets.
• Monitor financial performance, including revenue, expenses, and profitability, and implement strategies to achieve financial targets.
• Analyze sales and performance data to identify areas for improvement and growth.
• Ensure all operations comply with relevant health, safety, and regulatory requirements.
• Conduct regular safety inspections and drills to maintain a safe environment for guests and staff.
• Maintain accurate records and documentation for audits and inspections.
• Collaborate with the marketing team to develop and execute promotional activities and events.
• Support sales initiatives to increase foot traffic and revenue, particularly in the guest services area.
• Monitor market trends and competitor activities to stay competitive in the industry.
• Assist in the development and implementation of long-term strategic plans to achieve business objectives.
• Identify opportunities for operational improvements and innovation.
• Stay updated with industry trends and best practices to ensure Elev8 Fun remains a leader in the entertainment sector.
• Performs other assignments as requested.

Required Skills & Abilities:

• Extensive written and verbal communication skills for interacting with guests and staff.
• Ability to address and resolve issues between team member or with guests.
• Able to understand and address guest needs and concern with a positive and supportive attitude.
• Ability to manage schedules, budgets, and resources to ensure smooth operations.
• Can identify, develop, and implement strategies to enhance efficiency and guest satisfaction.
• Understands various departments and their interactions.
• Strong knowledge of operational procedures in a customer-focused environment.
• Able to collaborate and work with other departments to ensure seamless guest experience.

Education & Experience:

• Bachelor’s degree in business administration, hospitality management, or a related field or any significant relevant experience.
• 3-5 years of management experience in guest services, hospitality, or operations.
• Experience managing a team, handling customer inquiries, and resolving complaints.
• Experience with budgeting, scheduling, and inventory management.
• Experience with performance management and staff training.

Physical Requirements:

Prolonged periods of sitting or standing depending of the tasks handled. Must be able to lift items weighing up to 50 pounds at times.

• Able to see objects using peripheral, close, and distance vision to navigate the area, observe guests, and monitor operations.
• Able to hear and speak clearly to communicate with staff and guests.
• Able to move around including using the stairs, ramps, and uneven flooring.

An Equal Opportunity Employer Elev8Fun Indoor Adventure Parks is an equal opportunity employer committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, and clients. We respect equality and inclusivity for all people and will not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran status, sexual orientation, or gender identity. We respect, value, and celebrate the unique attributes, characteristics and perspectives that make each person who they are. The above information has been designed to indicate the general nature and level of work performed by an employee in this position. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job.

Job Type:

Full-time Pay:

$50,000.00 – $55,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift

Work Location:

In person