Attache Coordinator – Full Time Position Available In Miami-Dade, Florida

Attache Coordinator – Full Time
Regular Full-Time
Doral, FL, US
Yesterday

Requisition ID:

1377

POSITION PURPOSE:

To ensure flawless execution of all package guests (group and transient) throughout their stay. Coordinate all on property activities prior to arrival (golf, spa, restaurant reservations, etc.). Act as internal liaison between departments to audit and ensure that both transient and group packages are built to absorb all elements properly. Check all package guests’ bills prior to check out to ensure guests receives an accurate reconciled folio on departure day.

EXAMPLES OF DUTIES

ESSENTIAL

FUNCTIONS

Responsible for pre-arrival experience: welcome email to contact all incoming package and transient guests to arrange all property activities. Develop pre-email/pre-call schedule for all.
Ensure all activities are noted in all systems as to whether included in package or additional fees to guests.
Communicate with internal team (reservations, accounting, golf, spa, and restaurants) to ensure proper rates are being used at POS to ensure elements are properly absorbed. Ensure proper billing notes for everything in addition to package is clear
Email all incoming package guests with confirmations detailing package inclusions, itineraries, and rates. Email all incoming transient guests with confirmations of on property activities
Create welcome packets for all package guests detailing package inclusions, itineraries, and rates
Pre-Check out: daily folio checks/bill reconciliation for all package guests (transient and group) to ensure packages absorb elements properly and any overages on guests’ folios are validated.
Post-Check out: send thank you email with copy of guests’ folio
Regular attendance in conformance with the standards, which may be established by Trump National Doral and Spa from time to time, is essential to the successful performance of this position.