Director of E-Commerce Operations Position Available In Miami-Dade, Florida

Company Overview:

Scentiment is a leading player in the direct to consumer fragrance industry, we are on a mission to democratize luxury fragrances for the masses. With a commitment to delivering exceptional customer experiences, we have established ourselves as a trusted brand known for quality and reliability. We are seeking a highly skilled Director of E-Commerce Operations to join our dynamic direct-to-consumer (DTC) team in Doral, Florida. This pivotal role will focus on developing and executing strategies for product launches, optimizing product pages, and enhancing the overall user experience to drive conversion rates. The Director of E-Commerce Operations will collaborate closely with developers, leverage data-driven insights, and manage key ecommerce platforms-including Shopify, TikTok Shops, and Amazon Seller Central-to maximize online performance and revenue growth.

Responsibilities:

Lead the strategy for product launches and pages, ensuring alignment with brand goals and user needs. Conduct user research and analyze customer behavior to drive informed decisions. Develop and implement A/B tests to measure the effectiveness of design changes, using insights to refine and enhance the user experience. Monitor key performance metrics related to conversion rates, user engagement, and overall site performance. Present design concepts to stakeholders, gather feedback, and iterate based on input. Identify and implement Shopify apps to automate workflow processes, reducing manual tasks and improving operational efficiency. Manage inventory automation tools to track stock levels, set restocking alerts, and sync with suppliers. Oversee order fulfillment and shipping integrations, streamlining processing, label printing, and carrier coordination. Leverage analytics and reporting tools to provide insights on sales trends, customer behavior, and store performance. Set up international marketplaces on Shopify and localize websites to optimize user experience for global customers. Stay up to date with industry trends in e-commerce and design, incorporating best practices into strategies. Own Shopify and omni-channel platforms, including Amazon and TikTok, ensuring seamless integration and optimization.

Qualifications:

3+ years of experience in Ecommerce, CRO, or a related field (preferably in a DTC setting) Strong skills in Figma or similar design tools for creating wireframes and prototypes Strong knowledge of Shopify; understanding platform functionalities, including theme customization and app integrations Strong analytical skills and with experience using data to drive design decisions and improve conversion rates Familiary with A/B testing tools (Optimizely or Google Optimize) and analytics platforms (Google Analytics) Experience with project management tools to manage workflows and timelines effectively Familiar with Tikok shops and Amazon Seller Central Why Join Us? Be part of a vibrant and innovative DTC team in Doral. Shape the ecommerce strategy for one of the fastest growing ecommerce brand in the DTC fragrance industry. Opportunity for professional growth and development. Competitive salary and benefits package. Apply now to lead and optimize our ecommerce efforts in a fast-paced, collaborative environment!