Director of Front Office Operations Position Available In Miami-Dade, Florida

Director of Front Office Operations THesis Hotel Miami Coral Gables, FL Job Details Full-time $65,000 – $85,000 a year 15 hours ago Benefits Health insurance Paid time off Opportunities for advancement Retirement plan Qualifications Senior level

Full Job Description About Us:

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description:

Welcome to THesis Hotel Miami, a distinguished property in the Pyramid Global Hospitality portfolio. Located in the vibrant city of Miami, Florida, our hotel offers 245 stylish guest rooms and 15,432 sq ft of versatile meeting space, providing an exceptional environment for both guests and employees. At THesis Hotel Miami, we pride ourselves on delivering outstanding service and creating memorable experiences. As a member of our team, you’ll work in a dynamic and supportive setting, surrounded by the lively energy and cultural richness of Miami. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at THesis Hotel Miami. Take the first step towards a rewarding career by applying today.

Overview:

Benefits of this

Opportunity:

Career advancement opportunities Incremental increases of hourly rate Responsibility for scheduling front desk staff A voice in management decisions Participation in the hiring process The capacity to improve the business

Responsibilities:

Understand and possess all the necessary skills relative to all of the jobs that you are responsible to train Handle the interviewing and hiring of all front desk, bellman, concierge, and pbx personnel Prepare front desk schedules in accordance with staffing guidelines Assist in labor management; provide supervision according to the productivity standards of our hotel and our company. Complete the training and certification of all front desk, bellman, concierge, and pbx personnel Attend all required meetings Review the job performance of all staff within Pyramid Guidelines Conduct necessary meetings and ongoing training Maintain the condition of your area and equipment Insure that you are in accordance with all Pyramid Hotels accounting standards Follow all standards set forth by the hotel and the company General Duties As a Director of Front Office Operations, your job is to supervise the front desk staff, guest service representatives (concierge and bell service staff), PBX operators. You will also be expected to communicate on a daily basis with the night audit manager.

Qualifications:

The Qualities Necessary to

Succeed:

A commitment to the quality and performance guidelines and your role as a front office manager Effective communication The desire and ability to learn and advance A flexible schedule Professional experience and skills for your position Professional appearance and demeanor

Compensation Range:

The compensation for this position is $65,000.00/Yr. – $85,000.00/Yr. based on qualifications and experience.