Estates Director of Operations Position Available In Miami-Dade, Florida

Estates Director of Operations Estates at

Acqualina Sunny Isles Beach, FL Job Details Estimated:

$84.4K

• $102K a year 11 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Tuition reimbursement Vision insurance Life insurance Qualifications Accounts payable Customer service Writing skills English Supervising experience Budgeting Senior level Restaurant experience Communication skills Hotel experience Full Job Description

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU!

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OUR DREAM MAKER CULTURE

© We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include: Competitive Wages

• Medical, Dental, Vision Insurance
• Life Insurance
• 401K Program
• Paid Holidays and Vacation
• Outstanding Recognition and Awards Program
• Effective Training Programs
• Tuition Reimbursement
• Complimentary Parking and Meals in Dedicated Employee Restaurant
• Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases
• Management Programs to Progress on Your Career Journey
• Health and Wellness Fairs

JOB OVERVIEW

Responsible for all the Common Areas, including but not limited to: Villa Resident Services, Food and Beverage Services, Resident Event Services, Recreational Activities, Pool and Beach Services, Housekeeping of all the Common Areas, and when needed Valet Parking Services and Concierge Services.

REPORTS TO

General Manager

SUPERVISES

All Managers and well as team members.

RESPONSIBILITIES

Worked closely with Management Company, Board of Directors, Developers, Construction, and Legal Teams on all building and service requirements and ensure that all condo assn. document requirements are in place. Assist will all building purchase requirements and facility management concerns and opportunities. Implement Acqualina 5-star culture and brand standards in both facilities and service delivery. Hire exceptional team members who are well trained, team orientated and capable of exceeding residents’ expectations. Develop a relationship with unit owners ensuring satisfaction and positive outlook. Administrative 1) Develop, monitor and administer all functions of Community Association Management in accordance with Florida Statutes, Chapter 718, and the Association’s Condominium Documents. 2) Maintain records of contracts, services, Unit Owner files and Association meetings. 3) Monitor legal and insurance conditions for the Association. 4) Prepare SOPs and maintain staffing requirements within budget. 5) Implement and enforce Rules & Regulations of the Association. 6) Accept bids for contracts ensure the best interest of the Association. 7) Perform any other permitted assignment as directed by the Board of Directors and Management Company Executives. 8) Ensure all Unit Owner/Resident notifications are sent out in a timely manner. Financial 1) Oversee and monitor all bookkeeping operations and inventories. 2) Develop and prepare the Annual Budget for the Master Association. 3) Comply with the guidelines of the Annual Budget. 4) Verify, monitor and approve Accounts Payable. 5) Ensure knowledge of Shared reserves Budget and assist with implementation of replacements/preventative maintenance schedule. 6) Take appropriate action to ensure the timely collection of all past due accounts. 7) Prepare Monthly Report and Financials. When necessary, assist with the reforecast of annual expense. 8) Ensure all contracts are up to date and follow proper Acqualina Vendor requirements. 9) Ensure all COIs are up to date for any vendors used in contracts and for other items. 10) Prepare Monthly P&L Recap to GM/CFO for approval prior to sending to Board Members. Operations 1)Serve as Weekend (Saturday and Sunday) Manager on Duty Conduct morning inspections and check in with front desk, maintenance, villa, housekeeping, F&B staff, pool & beach, and security teams. Review overnight incidents and handover reports. Ensure Resident Services such as Daily Breakfast, Juice Bar, Fitness Center, Spa, Pool Grill, etc. are at the 5-star experience level. Inspect common areas daily. 4)Address resident concerns promptly. 5)Monitor priority work orders, coordinate last-minute vendor needs, and follow up on emergency maintenance requests. 6)Conduct staff payroll. 7)Conduct walkthroughs throughout the property, with more frequency during breakfast, AcquaFit, Juice Bar and at the Pool & Beach/Grill. 8)Review Department Schedules with leaders 9)Engage with One Stop Staff and ensure compliance 10)Engage with Pines Ice Arena Staff and ensure compliance Ensure complete knowledge of building infrastructure, equipment, maintain requirements, warranties etc. 12)Plan and coordinate resident events, including handling requests, approvals, payments, vendor logistics, COIs, and Hold Harmless forms. 13)Review event Resident Event Orders (REO) for communication to all departments 14)Assess workflow efficiency, identify areas for improvement, and follow up on outstanding maintenance issues. 15)Review invoices for accuracy, verify proper allocation, and follow up on payments. Ensure compliance on all vendor agreements for Master Association. Provide orientation to new Residents in the absence of Tower Directors. Meet all residents and maintain exceptional relationships with them. Ensure Safety procedures are in place. Guide and assist the Board of Directors in complying with various requirements of Association Management as set forth by Florida Statutes, Chapter 718. Attend all meetings of the Board of Directors. Prepare Critical Path on strategic assignments and present to GM. Assist with New Hire Orientation as needed. Prepare Monthly Managers Report with other Directors for one comprehensive report. Ensure Daily Handover is communicated to key executives. Hold Daily Pre-Shift Meetings, oversee workflow efficiency, addressing residents concerns and maintain issues promptly. Be well versed on the building technology platforms to include music program, BuildingLink system, Crestron, Lighting,etc. Prepared HR documentation such as organizational chart, comp set pay rate comparison, job descriptions, uniforms, reviews and schedule/attend regular meetings with Acqualina HR Department. Implement Employee recognition programs and ensure Employee Satisfaction Rate is high. Implement WOW stories and ensure all resident preferences are in building management system. Attend all Forbes Training sessions. Enforce the Rules and Regulations. Ensure the property is maintained in the highest standards without compromising the budget. Participate in sustainability efforts. Accepts additional responsibilities as needed.

REQUIREMENTS 1

) Must possess excellent interpersonal skills. 2) Must have excellent command of the English language plus equally good writing skills. 3) Must have Residential Property Management or Luxury Hotel background. 4) Must have previous supervisory experience with a minimum staff of twenty-five (25). 5) Leadership qualities a must. 6) Community Association Manager’s License issued by the State of Florida Department of Business Regulation (will be required if candidates does not have one already)

COMPETENCIES

Analytical

• Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures. Design
• Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail. Problem Solving
• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Project Management
• Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. Technical Skills
• Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Customer Service
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills
• Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things. Oral Communication
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Written Communication
• Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Teamwork
• Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed. Visionary Leadership
• Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates. Change Management —Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results Delegation
• Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. Leadership
• Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. Managing People
• Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.

Quality Management

• Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Business Acumen
• Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Cost Consciousness
• Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Diversity
• Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics
• Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Organizational Support
• Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. Strategic Thinking
• Develops strategies to Judgment
• Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Motivation
• Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Planning/Organizing
• Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Professionalism
• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity
• Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Safety and Security
• Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Adaptability
• Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality
• Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependability
• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Initiative
• Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Innovation
• Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.

AUTHORITY/SUPERVISION

Responsible for the supervision of staff and the timely coordination of work within the framework of company polices. Must maintain complete knowledge and delivery of Acqualina Service Standards

• prepare and update SOPS for departments /residents’ amenity areas Ensure team members are properly groomed and trained to fulfill duties. Attend leadership meetings. Ensure Vendors/Partners are performing duties as agreed Maintain confidential matters. Ensure continuous open communication
• address all outstanding issues or concerns 6) Inform GM of all areas of concern.

7) Accept additional responsibilities as needed.