Operational Case Manager Miami, FL Position Available In Miami-Dade, Florida

Job Description:

Who We Are We are the fastest-growing hearing care company globally Since2012, we’ve redefined hearing care with our unique digital businessmodel. We’re proud to be a profitable global health-technologyleader with a mission to help everyone hear well to live well. Withover 1,100 team members in 7 international locations, we’vetransformed the lives of hundreds of thousands of customers. We’reshaping the future of hearing care ???????? , and every day ourteam helps customers improve their quality of life through betterhearing. Join us in creating a world where everyone can “Hear Wellto Live Well.” The Role (

Spoiler:

It’s Way More Than AdminWork)Calling all detail-obsessed, process-driven, people-lovingpros! We’re on the lookout for an enthusiastic Case Manager whothrives on getting the small things right to make a big impact.

You’ll be the steady hand guiding our sales consultants andpartners through the operational side of our customer’s hearingjourney with clarity, kindness, and efficiency.

This role isn’t justabout managing cases-it’s about creating confidence, buildingtrust, and ensuring every consultant and Partner feels seen, heard,and supported.

What You’ll Do DailyBe the Calm in the

Chaos:

Own the day-to-day coordination of customer journeys from orderto delivery Communicate clearly with customers and internal teams toresolve issues quickly and kindly Verify orders and customer info with hawk-like accuracy Liaise with providers, track shipments, manage timelines, andkeep everyone on the same page Spot problems before they happen and jump in withsolutions Keep systems (and your inbox) clean, updated, and organized

WhatMakes Our Top Case Managers Rock Stars:

People-Focused Pro

• You’re the kind of person who genuinelyenjoys helping others and making their lives easier Detail Devotee
• You love crossing every ‘t’ and dotting every’i’ Process Geek
• Workflows are your love language Cool Under Pressure
• When things get busy, you stay calm,clear-headed, and kind Natural Collaborator
• You know how to work across teamswithout missing a beat

What You’ll Need:

1+ years of experience in operations, case management, or adminsupport roles Bonus points for experience in healthcare, customer service, orlogistics Tech savvy

• you’re comfortable using CRMs (we use Salesforce),Google Workspace, and Microsoft tools Strong written and verbal communication skills (you explainthings clearly, with a smile-even over email) Ability to prioritize, organize, and make things happen withoutmicromanagement A growth mindset-you’re always learning, improving, and open tofeedback

What We Offer:

Competitive Compensation:

Starting base salary of $20/hour(Possibility of increasing to $23/ hour based on performance after3 months)

The Whole Package:

Medical, dental, vision, 401K, paid parentalleave, PTO, sick time, company holidays

• Hybrid Schedule:

  10:00

• 7:00 pm

EST OR 11

00 am

• 8:00 pm ESTMonday
• Friday (A mix of remote and in-office work for flexibilityand connection)

Growth Opportunities:

Love what you do? We promote from withinand reward high performers You’ll Love This Role If… You’re super organized and find joy in creating order fromchaos You want to work in a startup-style environment that’smission-driven and fun You love working with people just as much as processes You’re looking for a job where your work actually matters Joinour mission to create a world where everyone can “Hear Well to LiveWell.” Apply now and help us redefine what care really means. Applyfor this job

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