Regional Operations Manager – Southeast & Texas 1 Position Available In Miami-Dade, Florida

Reference Code:

110215
Regional Operations Manager – Southeast & Texas 1 Miami, FL, US Permanent The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. Cartier North America exists to create and celebrate memorable moments of life; inspire and pioneer audacious change throughout Cartier; deliver excellence in performance and experience; extend and participate in the Cartier legacy; and build long-term, genuine, trusted relationships for our team members and clients in North America. The Regional Manager of Retail Operations leads and supports the Cartier North America retail network in all aspects of the business, aims to deliver operational excellence, and ultimately provides exceptional experiences for our internal and external clients.

Key Responsibilities:

Team Development:

Foster a collaborative retail environment within the specified region and North America.
Develop & perform new hire onboarding to ensure operational consistency and aptitude.
Support corporate strategic initiatives through regular scheduled boutique staff operational trainings.
Partner with Boutique Management to develop the growth of operational roles within the specified region; assess potential and propose development opportunities.
Partner with Boutique Management as it relates to the performance management process for operational roles within the specified region.
Develop a talent pipeline for operational roles and maintain operational support within the specified region to ensure proper boutique coverage at all times.
Plan and execute [Regional] Operations Seminars in partnership with the Retail Corporate Team to ensure strategic alignment.
Build relationships with Regional Operations/Retail Corporate Network to share best practices and further maintain consistency
Participate in identifying regional priority and build regional action plans
Retail Operations Projects
Partner with Regional VP and the Retail Corporate Team to further define and execute corporate initiatives.
Facilitate communication and feedback of boutique projects with the Retail Corporate Team and respective Shared Service Teams.
Act as the Regional Key User for corporate projects.
Collaborate with the Network Development/Retail Corporate Teams for strategic boutique projects (openings/relocations/closings); lead the execution of key actions once defined.
Lead and execute key actions to support boutique light renovations/upgrades.
Lead and implement pilot programs within the specified region to guarantee complete execution and quality feedback to the Retail Corporate Team.
Facilitate Omni-channel initiatives by reinforcing the one-network mind-set within the specified region (supporting all channels of distribution).
Partner with the Retail Corporate Team as it relates to localized and client-centric Art of Living initiatives (boutique environment).
Manage the overall maintenance of the boutique environment to uphold the Maison’s standards and client expectations.
Regional Operational Support
Support the day to day boutique operations within the specified region; act as the 1st line of defense for boutique teams.
Act as the boutique liaison with Cartier Corporate Departments and Richemont Shared Services as needed.
Manage key operational KPIs and develop action plans to deliver excellence.
Reinforce Cartier/RNA Policies & Procedures to ensure compliance within the specified region
Partner with Boutique Management to optimize smart staffing and zoning to build effective team schedules.
Act as Finance liaison as it relates to regional vendor/invoicing management, VIM support, KPI-related operating costs, and the P&L Dashboard.
Propose and develop streamlined and cost-effective external vendor relationships.
Identify and propose opportunities to create operational efficiencies in order to promote network consistencies; execute initiatives in partnership with the Retail Corporate Team.
Consolidate and escalate recurring IT challenges; propose solutions to the Retail Corporate and Shared Service Teams as needed.
Share operational boutique and competitor best practices to the Regional Operations/Retail Corporate Network.
Is accountable for audit and inventory excellence across the region
Support an omnichannel experience by implementing new Cartier services to build efficiencies across the region
Optimize/support stock allocation across the region
Partner with boutique management to ensure full compliance of internal audits.
Partner with boutique management & security to ensure best practices are in place and all policies are adhered to at store level.
Partner with boutique management to oversee flawless execution during annual inventory.
Support regional SR Managers with any Operational initiatives. Education Bachelor’s degree in a business related field is required, finance background is a plus Required Experience 5-7 years of retail experience Technical Skills Microsoft Office, SAP experience preferred
Must be flexible to work retail hours within the specified region including the possibility of weekends & holidays
Must be available to travel for boutique projects, seminars, special events, etc. as needed Personal Skills Strong leadership skills
Comfort and confidence in dealing with senior management
Strong understanding of client service needs and priorities (internal and external)
Excellent analytical, organizational, and communication skills required (both written & verbal)
Flexibility and ability to multi-task
Entrepreneurial spirit and creative mindset in developing new ways to enhance the business
Natural ability to connect with people and passion for building long lasting relationships & partnerships
Collaborative approach with ability to foster a united work environment with a “can do” attitude
Intellectual curiosity and passion for learning