Restaurant Captain – The Grove Position Available In Miami-Dade, Florida
Tallo's Job Summary: Restaurant Captain at The Grove in Miami Beach, FL is a full-time position with an estimated salary of $37.9K - $45K a year. Responsibilities include ensuring guest satisfaction, building rapport, handling team member relations, and maintaining restaurant cleanliness. Ideal candidates have 3-5 years of F&B experience and a positive personality.
Job Description
Restaurant Captain – The Grove Think Hospitality – 2.7
Miami Beach, FL Job Details Full-time Estimated:
$37.9K – $45K a year 1 day ago Qualifications Mid-level Phone etiquette Under 1 year Full Job Description Captains are responsible to promote and ensure guest satisfaction, build rapport with guests to create guest loyalty, and gather constructive feedback to ensure satisfaction of every individual guest. Captains will handle daily team member relations and encourage problem solving by team members through proper training and empowerment.
Restaurant Captain Duties and Responsibilities:
Always greet and welcome guests promptly in a warm and friendly manner. Always thank and give fond farewell to guests conveying anticipation for their next visit. Assist guest with table reservation as needed. Ensure guest are serviced within specified time. Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette. Able to answer any questions regarding menu and assist with menu selections. Able to anticipate any unexpected guest need and reacts promptly and tactfully. Settables according to type of event and service standards. Communicatewith the kitchen regarding any menu questions, the length of wait and product availability; additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Perform shift closing on the Point of sales terminal and tally cash and creditcard settlements. Ensures that the restaurant is always kept clean and organized Ensures that hotelbrand standards and SOP’s are consistently implemented. Work with fellow staffs and manager to ensure that the restaurant achieves its full potential. Completes the daily responsibilities that are set for each individual shift. Complete closing duties, including restocking items, turning off lights, etc. Conducts monthly inventorychecks on all operating equipment and supplies. Take an active role in coachingand developing junior staff. Any other duties related to food and beverage service assigned by the manager. Ideally would have 3-5 years of work experience in FoodBeverage, along with 6 months experience in a Captain role or a similar role an advantage ,as well as a positive personality.
