SUPERVISOR, SPECIALIZED OPERATIONS Position Available In Miami-Dade, Florida

SUPERVISOR, SPECIALIZED OPERATIONS

Location:

Miami, Florida, United States

Category:

Store Oper/Support

Job Opened:

June 11th, 2025

Education:

Job Number:

R-114037

Job Type:

Regular

Remote:

No

JOB DESCRIPTION

What This Position is All About
Under the leadership of the Director Of Operations, the Specialized Operations Associate Supervisor is responsible for leading, training and supervising the daily operations of the General Office, Jewelry Department, and the Returns Desk (select locations), including tracking and maintaining financial reporting.

Essential Duties/Responsibilities:

General Office
Lead and coordinate the opening of the store: safe, controller, registers and distribution of reports
Supervise SOA team is maintaining daily functions, including but not limited to; morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash
Act as escalation specialist in resolving customer issues, both internal and external
Jewelry Operations
Follows and trains Jewelry Standards and Shipping Guidelines, makes rmendations to improve processes and maintains inventory accuracy.
Receives, verifies, and ensures the proper booking of all jewelry in accordance with Company standards
Supervises the efficient processing of re-tickets, RTV’s, Transfers, Advanced Shipping Notice (ASN) Shipments and price changes
Oversee the retrieval and processing of all merchandise to be returned/transferred to the vendor in accordance with Company standards
Ensure case counts arepleted, all merchandise is entered into the case count system after receipt, and all discrepancies are reconciled
Maintain and audit the repair log, track all repairs sent to the vendor or local shop, and submit repair invoices
Receive and verify all merchandise for trunk shows, assist in show set-up/take down, recap results, and manage the consignment merchandise life-cycle
Ensure SOA team prepares and submits all special order requests
Process and oversee Jewelry fulfillment
Returns Desk
Resolves customer issues, ensure team provides customer service to all clients returning product, oversee associate scheduling, maintain productanization, create, pack and manifest transfers, and galvanize a return transferpliance of 95%+
Common
Internal Audit readiness and adnce to Internal Audit standards, including but not limited to monitoring vault/safe contents to remain up-to-date (audit ready)
Supporting the AGMO and corporate team with cross-functional training of specialized operations team,
Assist in the implementation of policies and best practices, makes rmendations to Management team
Proactively partner with AGMO and corporate team on weekly/monthly workload
Motivate team to meet results; make rmendations to Management for hiring, firing and promotion decisions
Assist managers and associates on the selling floor as necessary
Following up on reporting, outstanding invoices, and escalated issues to resolve

Job Requirements:

Ability to drive profitability through execution of SOA KPIs
Comfortable with real-time coaching, working closely with Associates, Store Leadership and cross functional Corporate partners
Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision
Ability to work a flexible schedule as per business needs & ads to Dependability standards Demonstrates attention to detail and keeps personal work spaceanized
Ability to influence team to follow store policies & procedures to help in decision-making
Verbal and writtenmunication skills; handles telephone and face to face interactions effectively and professionally
Maintains confidentiality when handling issues
Other store initiatives as assigned by management
Ability to lift cartons (up to 50lbs), climb ladders, and handle racks and carts of merchandise.
Must have strongputer skills, i.e. Google, MS Office, and adapt to changing technology
Your Life and Career at

SFA:

Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!
Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
A culture that promotes a healthy, fulfilling work/life balance
Benefits package for all eligible full-time (including medical, vision and dental).
An amazing discount

Salary and Other Compensation:

The starting hourly rate for this position is between $48,000-$60,000 annually. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Thank you for your interest in SFA. We look forward to reviewing your application.
SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFAplies with applicable state and local lawserning nondiscrimination in employment in every location in which thepany has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,pensation and training. SFA wees all applicants for this position. Should you be individually selected to participate in an assessment or selection process, amodations are available upon request in relation to the materials or processes to be used.