Yacht Service Specialist Position Available In Miami-Dade, Florida
Tallo's Job Summary: The Yacht Service Specialist at Four Seasons Yacht I in Miami, FL, supports pre-cruise guest services, ensuring maximum customer satisfaction by responding to requests, providing personalized recommendations, and storing customer information. The role requires strong hospitality skills, communication abilities, and a Bachelor's Degree in Tourism or Hospitality. The position offers a competitive salary, benefits, training opportunities, and occasional travel.
Job Description
Yacht Service Specialist 4.1 4.1 out of 5 stars Miami, FL • Hybrid work
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Yacht I With elegant lines and sweeping ocean views, our spectacular yacht is home to 95 expansive suites and guest rooms, alongside a world-class choice of dining, wellness, and entertainment. It delivers numerous industry firsts to the yacht category — including the largest accommodations in the class, virtually endless ways to connect and configure suites, and Four Seasons unparalleled hospitality extended across the world’s oceans for the very first time. The Four Seasons Yacht I boasts 679 ft. in length // 34,000 Gross Tonnage// 95 Suites // 1:1 Guest/Staff Ratio Each of the yacht’s 95 suites will offer panoramic views through floor-to-ceiling windows and access to expansive private terraces. What you will do Reporting to the Manager -Shore Operations , the Yacht Service Specialist will support the pre cruise guest service experience team. Respond to a variety of requests in a timely and efficient manner by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Provide guests with the highest level of personalized service and recognition through storing and sharing customer information. Ensure the integrity of the local database and provide support to the Private Yacht Consultant team. Assist with all questions and concerns of guests during pre-sailing preparations, and coordinate with onboard Concierge for seamless handover and continuity of guest coordination. Work with local Destination Management Companies (DMC’s) or the designated shore experience providers to select and purchase “as is” or call or e-mail to customize these to their needs. Show adaptability and flexibility to change any touring requests to a certain guests’ needs. Work with Shore Experience management team to customize arrangements in coordination with DMC communication. What will you bring Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer Strong email and telephone communication skills Ability to work with confidential information . Bachelor’s Degree preferred . Preference for degrees in Tourism and Hospitality or a related field . 3 + years in luxury travel , preferably in luxury cruise industry Travel occasionally for training purposes What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other
Four Seasons Hotels and Resort Complimentary Employee Meals Schedule & Hours:
• Initial 5 days per week in office call center environment, with the possibility to move to a hybrid work model after fully trained. Work schedule may include evenings, weekends and holidays. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
