Hotel Front Desk Position Available In Nassau, Florida

Hotel Front Desk ScoLor Staffing Yulee, FL 32097 Job Overview We are seeking a dedicated and experienced Hotel Front Desk Supervisor to join our team. This role is essential in ensuring that our guests receive exceptional service from the moment they arrive until their departure. The ideal candidate will possess strong leadership skills and a passion for hospitality, contributing to a welcoming and efficient front desk operation. Duties Oversee daily front desk operations, ensuring smooth check-in and check-out processes. Train, mentor, and supervise front desk staff to maintain high standards of customer service. Handle guest inquiries and resolve issues promptly to enhance guest satisfaction. Manage phone systems effectively, including handling reservations and providing information about hotel services. Conduct night audits as required, ensuring accuracy in financial transactions and reporting. Maintain knowledge of hotel policies, procedures, and local attractions to assist guests effectively. Foster positive guest relations by being approachable and responsive to feedback. Collaborate with other departments to ensure seamless service delivery. Skills Strong customer service skills with a focus on guest satisfaction. Experience in front desk operations within a hotel or resort environment. Proficient in phone etiquette and communication skills. Familiarity with night audit procedures is preferred. Bilingual abilities are a plus, enhancing communication with diverse guests. Background in hospitality management is advantageous for effective team leadership. Excellent problem-solving skills to address guest concerns efficiently. Join our team as a Hotel Front Desk Supervisor and play a pivotal role in creating memorable experiences for our guests!

Job Type:

Full-time Pay:

From $16.00 per hour

Schedule:

8 hour shift Day shift Monday to Friday Weekends as needed

Work Location:

In person