Product Operations Manager (PH) Position Available In Orange, Florida

Product Operations Manager (PH)
Job

ID 10119369

Location Orlando, Florida, United States
Business Disney Experiences
Date posted May 07, 2025
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Job Summary:

•This is a Project Hire that is planned to run 18 months will possible extension•”We Power the Magic!” That’s our motto at Disney Experiences (DX) Tech & Digital. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands. We deliver experiences to consumers through our Disney’s Parks & Resorts worldwide, Disney Cruise Lines, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digitally led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business, as well as other initiatives such as Hey, Disney!
This role sits in the Supplier Partnerships & Ops Technology (SPOT Vendor Management) organization within DX Tech & Digital and as a Product Operations Manager, you will report into the Manager of SPOT Vendor Management Product.
The Supplier Partnerships & Ops Technology (SPOT Vendor Management) Product Operations Manager is responsible for helping design, deliver and execute 3rd party vendor solutions for the Disney Experiences (DX) Technology & Digital organization.
As a Product Operations Manager, you will collaborate with SPOT Vendor Management leadership, 3rd party vendors, and across functional teams to understand vendor needs, translate needs into strategic direction, and partner with teams to deliver solutions. Additionally, you will contribute to the ongoing development of SPOT product enhancements that help optimize workflows and SPOT Vendor Management product efficiencies.

What You’ll Do:

Understand 3rd party vendor needs of DX Technology & Digital teams, translate needs into strategic direction and work with partners and teams to achieve.
Partners with the Product Manager to support the delivery of VEP ensuring the right features are delivered and supporting user acceptance testing (UAT)
Supports hypercare and SLAs after product delivery
Lead the end-to-end vendor need product lifecycle with external vendors, partners and clients in order to deliver business critical needs.
Partners with stakeholders to deliver and prioritize product features based on strategic roadmap.
Provide strategic guidance on vendor engagement, best practices, and governance.
Monitor and communicate vendor requests status, issues, and risks to stakeholders
Build relationships and collaborate with both internal and external partners including 3PO, Legal, Technology, and other business units to achieve shared goals
Oversee 3rd party vendor requests in ServiceNow platform from intake through closeout.
Identify, help solution, and test SPOT product enhancements
Mediate between technical teams and business stakeholders to align priorities and deliver value-driven outcomes.

Required Qualifications & Skills:

Minimum of 3 years of related experience
Experience in product operations with a strong emphasis on delivery.
Proven ability to align product delivery initiatives with overall business goals and overall organizational strategies.
Exceptional problem-solving skills with a track record of addressing complex challenges.
Excellent communication and persuasion skills, capable of influencing senior stakeholders and driving alignment.
Extensive experience collaborating directly with senior executive leaders to achieve business objectives.
Collaborative and team-oriented mindset, fostering strong partnerships across functions with high level of ownership and agency
Innovative and adaptable approach to addressing evolving business and technology needs.
Identify areas for growth and uncover opportunities to enhance existing products with focus on latest technology platforms and partnerships.
Ability to work in a fast-paced environment handling multiple priority projects

Required Education:

Bachelor’s degree and/or equivalent work experience

About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney’s global consumer products operations include the world’s leading licensing business; the world’s largest children’s publishing brands; one of the world’s largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.
Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
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