Senior Manager POS Position Available In Orange, Florida

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others. About Lakewood Regional Support Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications. Purpose This position is responsible for the daily operation of the Point-of-Sale systems to include the POS functions and features, POS Management Reports, Restaurant Reservations System, and F&B Cost Controls within the POS systems. Additional responsibilities training on POS Management Reports and Restaurant Reservations System. Additional responsibilities include providing support to end user/operators within Information Technology Department and the various Loews Hotels at Universal Orlando outlets/departments. Essential Functions and Responsibilities Provides 24 hour a day/ 7 day a week support through effective manager training Manages the tasks necessary to ensure the availability and security of the POS workstations, printers, scales, scanners, and pin pads. Ensures daily system maintenance tasks are completed accurately and in a timely manner Oversees the performance of POS, Restaurant Reservation System, and hardware upkeep with all POS devices. Provide knowledgeable, courteous, helpful support for all technology staff and operations management of these systems. Utilizes ServiceNow to document changes, reviews, and verifies all operations for accuracy and completeness Maintains logs records for all scheduled database changes, that provide necessary audit trail for menu price changes and who requested these changes Maintains system security for POS, Reservations systems Works with the Network Manager to ensure the highest possible reliability and security of the POS Local Area Network Works closely with the Network Manager to coordinate preventive and emergency maintenance related activity for all POS related network systems Schedules, coordinates, and performs system upgrades to the POS system Assists in the selection of POS hardware and peripherals Maintains thorough documentation of the standard configuration of the POS workstations Works with the Inventory Control Manager to maintain an accurate, up to date inventory of all POS hardware Notifies affected end users of any scheduled/unscheduled downtime that will occur during the performance of scheduled/emergency maintenance operations Prepares reports for management relating to department and system operations Interviews, selects, trains, appraises, coaches, counsels, and disciplines personnel according to Loews Hotels standards Establishes and ensures adherence to all departmental and Loews Hotels guidelines, policies, and procedures Attends all required hotel meetings to keep abreast of in-house activities/promotions and events; maintain communications with other departments throughout the hotel Regular attendance in conformance with standards May be required to work varying schedules to reflect business needs Required to attend all training sessions and meetings Ability to perform “Physical Requirements” Required Strong understanding of TCP/IP networking Ability to manage multiple projects/priorities simultaneously Strong project management skills Self-starter, with strong analytical and problem-solving abilities Effective management, leadership, and communication skills Ability to work flexible schedule to include weekends, holidays, and overnights

Education:

Bachelor’s degree in Information Technology or related field preferred

Experience:

Minimum of 4+ years prior working to support F&B systems, MS Office applications Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.