Senior Product Operations Manager – Techology Operations Position Available In Orange, Florida

Job Summary:

“We Power the Magic!” That’s our motto at Disney Experiences (DX) Tech & Digital. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands. We deliver experiences to consumers through our Disney’s Parks & Resorts worldwide, Disney Cruise Lines, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digitally led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business, as well as other initiatives such as Hey, Disney! This role sits in the Tech Ops, Quality, and Systems Engineering organization within Technology & Digital for Disney Experiences. We are seeking a Senior Product Operations Manager who is process & detail oriented for management of our Technical Operations portfolio. The Senior Product Operations Manager will work with product owners and app teams for visibility into roadmaps and cross-team collaboration on key initiatives, ensuring easier long-term operational management and standard practices. It spans planning, implementation, monitoring, and optimization, with a strong emphasis on collaboration between development and operations teams. In this role, you will collaborate closely with cross-functional teams, including software engineers, product owners, technical account managers, and project managers to align product vision and business requirements with TechOps. As the primary point of contact, you will build, maintain, and nurture relationships with key stakeholders, including business partners and sustainment teams, ensuring product delivery meets business needs. You will be responsible for establishing communication plans for TechOps as a critical partner and ensuring TechOps has a cohesive view across both international and domestic portfolios on the services and needs of the business to be supported. What You’ll Do Driveholisticroadmap and support of continuous improvements. Proactively collaborate with cross-functional teams to surface and document upcoming key launches and high-priority initiatives, driving alignment with TechOps and ensuring these items are integrated into planning cycles and sprint commitments. Be the primary point of contact within the TechOps portfolio – across both capital and operational components – for acknowledging and communicating critical operational deliverables to minimize the risk of competing priorities and funding gaps that could impact successful execution. Monitor progress and provide timely updates to TechOps management and stakeholders on product and launch development stages to maintain seamless delivery. Experience preparing and facilitating project roadmaps, presentations, dashboards, and data-driven storytelling for leadership and executives. Assist TechOps leadership with the allocation of resources within the portfolio, ensuring accurate reporting and up-to-date financial data. Experience with industry-standard project management tools such as MyPPM, JIRA, Confluence, Keynote, Smartsheet, Microsoft Office Suite, or equivalent tools Required Qualifications & Skills Minimum of 5 years of experience in product and project management or related experience within technology-powered platform teams Experience working with and in a scrum team; confidently leading discussions and making informed decisions even when full details are not yet available Experience in application change and release planning / coordination of tasks across teams Excellent communication skills and comfort with executive level including the ability to engage in high-level business discussions and technical conversations. Experience speaking in the domain language of technical engineers and interpreting non-technical/ finance/ security parlance Experience in Tech Ops and service delivery management Proficiency in ITSM tools like ServiceNow, Agile project management tools like MyJira Familiarity with Cloud and TechOps platforms and technologies Experience of handling and navigating time zones, cultural nuances, and regional dependencies to manage both international and domestic service requests. Required Education Bachelor’s degree or equivalent work experience #

DISNEYTECH

About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney’s global consumer products operations include the world’s leading licensing business; the world’s largest children’s publishing brands; one of the world’s largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with Walt Disney Attractions Technology LLC , which is part of a business we call Disney Experiences . Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.