Community Operations Director Position Available In Palm Beach, Florida

Community Operations Director

Department:

000505

Location:

Wellington, FL We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.
About the

Community:

This community features a large clubhouse, pools, miles of trails, plus a farm and community garden all situated around a central lake. These amenities combine to offer residents a rich and earthy experience. Nearly every home will back up to a park, greenway or nature trail. Here, neighbors can enjoy the simple pleasures of country living, along with the connectivity and conveniences of city life.
The Community Operations Director is responsible for overseeing the day-to-day maintenance and operation of all physical assets within the community, including buildings, grounds, sports courts, fitness center, pool, streets, signage, and common areas. This position also involves managing vendors, contractors, and the maintenance department to ensure exceptional service is provided, maintenance tasks are completed efficiently, and all records comply with regulatory requirements.
This position exemplifies our commitment to Integrity, Respect, Service, and Community, driven by a shared passion for enriching the resident experience and fostering a sense of belonging.

RESPONSIBILITIES

Provide exemplary service and oversee building and grounds maintenance on the property, including, but not limited to, the sports courts, pool, community amenities, common grounds and easements, streets, signage, the fitness center, and trails
Manage all contracts to ensure they are reviewed on a regular basis and are bid out as required; verify that invoices match contract pricing
Establish and implement a preventative maintenance schedule and maintain records of planned services to assist in directing the work of contractors in maintaining the property
Prepare bid specifications and make recommendations for the award of contracts
Complete repair work orders promptly using contractors as appropriate
Order equipment, parts and supplies, and maintaining adequate stock of frequently used items
Maintain all association records related to their role as required by the governing documents, federal and state law, and CCMC protocol
Ensure all vendors have proper insurance, invoices, and contracts in place
Oversee the Maintenance department to ensure that the work orders are handled in a professional and timely manner
Oversee Maintenance department scheduling and performance reviews
Be the point person for all escalated resident operations related communication
Use business/management knowledge, applications in the industry, and experiences to provide leadership, both internally and externally, to assist the Executive Director
Assist the Executive Director with the development and administration of the annual operating budgets
Assist the Executive Director with recruiting, hiring, and evaluating potential maintenance department employees
Be the first point of contact for maintenance operation after-hours calls
Technical proficiency in irrigation pumps and all other mechanical and electrical systems
Communicate and present technical and operational items to related parties as needed
Communicate and coordinate with builders while community is under development
Complete reporting to regulatory agencies related to the community (Improvement Districts, Water Management District, etc.)
Provide oversight of projects as directed, acting as liaison to service contractors and vendors
Thoroughly familiar with all operational contracts and all requirements contained therein
Performs other related duties and assignments as required

REQUIREMENTS

High School Diploma or equivalent required; Bachelor’s degree in Facility Management, Business Administration, or related field preferred.
Minimum of 5 years of experience in property maintenance management or a related field.
Experience working with community associations, property management companies, or similar entities is preferred.
Microsoft Office and ability to create comprehensive reports.

COMPETENCIES

Operational Leadership:

Proven ability to manage maintenance teams and service contractors efficiently while ensuring top-quality performance and compliance with community standards.

Vendor & Contract Management:

Strong understanding of contract negotiation, vendor oversight, invoice review, and service level agreement enforcement.

Communication & Problem Solving:

Skilled in handling escalated resident concerns, collaborating cross-functionally, and conveying technical information clearly to both internal teams and external partners.

PHYSICAL REQUIREMENTS

The physical requirements can vary, but generally, they may include:

Lifting:

Occasionally lifting and carrying supplies or equipment for up to 50 pounds

Mobility:

Ability to stand and walk the grounds/community for long distances in various weather conditions (particularly high heat) for extended periods. Ability to perform physical tasks related to property maintenance.
Working conditions: Primarily work both indoors and outdoors across a wide range of environments and various weather conditions such as heat, rain, or humidity.
Personal protective gear: Must follow all company and regulatory safety guidelines.

Extended Sitting or Standing:

Capability to sit or stand for extended periods during meetings or events

Manual Dexterity:

Skills in using technology, including computers and mobile devices

Driving:

Ability to operate a vehicle to perform certain job functions. (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)
We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodation in performing the job duties as described in the job description, discuss with your manager.
If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

WHAT WE OFFER

Comprehensive benefits package including medical, dental, vision, and life insurance
Wellness program
Flexible Spending Accounts
Company-matching 401k contributions
Paid vacation, holiday, and volunteer time
Company-paid Short-term Disability
Optional Long-term Disability
Employee assistance program
Optional Pet Insurance
Training and Educational Assistance
Perhaps most importantly, a service-oriented team who is dedicated to your success!