Estate Outside Operations Supervisor Position Available In Palm Beach, Florida

Estate Outside Operations Supervisor
Full Time
Palm Beach Gardens, FL, US
5 days ago

Requisition ID:

1159

Summary:

Responsible for supervising outside service staff and ensuring all staff are providing the highest level of professionalism and customer services for our Members/Guests by conducting the Golf Operation’s outside services efficiently. Reports directly to the Head Golf Pro, Director of Golf, and/or General Manager

Job Duties:

To ensure the Outside Services staff provides Warm Welcomes, Magic Moments and Fond Farewells to all Members/Guests of the Club by smiling, looking the Member/Guest in the eye and greeting them by name as they approach the golf/staging area or within the Golf Shop areas.
Outline and implement various training programs to the outside service staff in order to maintain a well-trained staff to achieve Service Excellence and drive Member/Guest satisfaction and retention.
To lead the Outside Services department’s Employee Partners, this includes managing all aspects of the selection, hiring, labor budget/scheduling and education process and providing the leadership for the team on a daily basis, to include but not limited to:
Responsible for assisting golfers by loading bags, cleaning clubs, and preparing golfers for play ensuring all their needs are met and questions answered. Assist by giving suggestions on proper golf course etiquette.
Responsible for cleaning and always maintaining the storage areas and golf cart fleet.
Responsible for marshaling carts in the staging area and assigning golf carts to players so the golf carts can be tracked and verify they are rented.
Responsible for assisting golfers after their round by cleaning clubs, delivering them to their cars as needed and checking in the golf carts.
Responsible for maintaining club storage areas and cart barn clean and in order with clubs (rental, member, etc.), equipment, etc. and in proper areas. Report any damage to clubs or equipment immediately to Golf Shop.
Responsible for maintaining the practice areas so they are set-up and continually supplied (ie range balls, etc.) and in order for daily usage.
Maintain area outside pro shop so that it is uncongested, neat and debris free. o Responsible for assisting and coordinating services with other golf operations staff such as range attendants, cart attendants, marshals/starters, etc. as necessary to ensure seamless and efficient services to Members/Guests takes place.
Ensure controls on time reporting via the time management system are in place by computing the total hours and making sure the time are accurate by both the employee and the supervisor. Ensure employees are adhering to mandated policies and procedures as outline in the Time Management Policy
Promote the facility amenities, programs and the Club while maintaining a high level of professionalism and service that aligns with the values, philosophies and standards of the club. This includes being present in and ensuring staff are all in club-approved uniform and nametag.
Responsible for seeing that daily assignments is completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations (ie orderly/organized work areas, straighten/arrange entry area, straightening/stocking of golf shop, etc.).
Assist fellow Employee Partners, Members/Guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.
Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible.
Must be able to interact with Members/Guests professionally, helping them with changes and last-minute requests as needed.

Other Skills:

Because of the fluctuating demands of the Club’s operation, it may be necessary that each Employee Partner to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
Responsible for demonstrating good teamwork.
Professional, impeccable appearance maintained by self and all private event personnel.
Take initiative to solve problems, utilizing all available resources including regional and corporate staff.
Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely.
Attendance at daily line-up and participating as requested.

Requirements:

A high school diploma, GED, or equivalent, is required.
1+ year of customer service experience. Basic Golf Knowledge and Etiquette Required.
You can be trusted to maintain confidentiality of all proprietary Company information and sensitive employee matters, except as expressly authorized by the Company.
You always perform at the highest level of ethical work standards.
You are comfortable working in both indoor and outdoor environments with frequent exposure to extreme hot or cold temperatures and humidity.

Physical Requirements:

Sitting, standing, walking, driving, exposure to temperature changes, dust, fumes, or gases, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs on occasion, folding/unfolding, talking, hearing, and seeing.
Attendance Requirements for this position: Attendance Requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.