Senior Manager, Network Operations Control Center Position Available In Palm Beach, Florida

Location:

Boca Raton, US-FL

Rate:

150000

Type:

Permanent Senior Manager, Network Operations Control Center SBA Communications is a leading independent owner and operator of wireless communications infrastructure, including towers, buildings, rooftops, DAS and small cells. We offer a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. We welcome your interest in SBA. Let us know a little about you by checking all that apply:

• You are a self-starter.
• You are resourceful and thrive in a fast-paced environment.
• You have a strong work ethic.
• You are passionate and driven to achieve results.
• You are a team player who enjoys working in a collaborative environment.
• You continuously challenge yourself to find innovative ways to improve.

You may be a perfect fit. At SBA, we operate with the highest sense of integrity and commitment to quality. We focus on achievement and operate with responsiveness, timeliness and accountability. Our culture of excellence incorporates working collegially, where every team member can contribute meaningfully and make a difference. If you are ready to make an impact, join our team! Your Next Career Opportunity – Senior Manager, Network Operations Control Center The primary function of this position is to lead the Network Operations Center (NOC) team to enable mission critical essential operations that facilitate the prompt detection, resolution, escalation and reporting of service impacting events and incidents. This position is responsible for leading a team that provides Tier

I, II, III

support of SBAs entire products and services, including the Data Center operations and providing technical leadership direction. The Senior Manager, Network Operations Control Center is also responsible for ensuring the Data Centers are staffed and managed appropriately; managing outsource vendors; managing Service Level Agreements (SLAs) and ensuring we are meeting our customer SLA targets. What You Will Do – Primary Responsibilities

• Responsible for maintaining staffing levels and skill sets needed to operate a 24/7/365 NOC environment. This includes ensuring that all shifts are covered with the appropriate skill sets to support all product outages and impairments as well as network maintenance activities.
• Strategic decision-making, leadership and planning of resources at multiple Network Operations Center (NOC) locations.
• Design and implement effective strategies to ensure regular, consistent, and clear communications on a daily/regular basis to NOC team members and customers (internal and external).
• Ensure NOC services provided meet or exceed internal and external service level agreements (SLAs).
• Escalate outage events and/or impairments to appropriate individuals, teams, and organizations in a timely manner to ensure efficient resolution and to minimize customer impact.
• Ensure escalation of outage events and/or impairments are resolved within appropriate timeframes and accurate .

..

Rate:

150000

Location:

Boca Raton, US-FL

Type:

Permanent

Industry:

Management

Recruiter:

SBA Network Service Inc. DBA SBA Communications Corporation

Contact:

Not Specified

Email:

to view click here

Reference:

JR101310

Posted:

2025-06-17 08:37:23 –