Director of Operations Position Available In Pinellas, Florida

Director of Operations 3.0 3.0 out of 5 stars Saint Petersburg, FL 33701

Reports To:

Managing Partner Classification:

Exempt Department:

Operations Position Time:

Full-Time At SmartChoice, we’re reshaping the way businesses communicate, connecting them with innovative solutions through our SMART Network. As a trusted Voice Carrier, Internet Service Provider, Microsoft Teams Partner, and Service Expert, we help companies nationwide achieve new levels of performance with our tailored and cutting-edge technology. We’re passionate about delivering exceptional white-glove service, and our team is key to keeping businesses moving forward. Why Join Us? At SmartChoice, we believe that greatness is achieved through collaboration, creativity, and a relentless commitment to white glove service and customer success. We don’t just sell products—we build partnerships and create lasting impacts for businesses across the country. As a leading provider of advanced voice, internet, and communications solutions, we empower our clients with the tools they need to thrive in today’s fast-paced, tech-driven world. At SmartChoice, we believe our people are the heart of what we do, and we pride ourselves on fostering a dynamic and inclusive work environment where everyone’s voice is heard. Our culture thrives on creativity , collaboration , and celebrating successes —big and small. As part of our team, you’ll be joining a company that values innovation , teamwork , community engagement, and professional growth . Whether it’s through professional development, team-building events, or mentorship opportunities, we ensure that our employees feel supported and empowered to achieve their goals. If you’re driven, passionate, and ready to make an impact, we want you to be part of our journey.

Job Overview:

The Director of Operations will oversee the day-to-day activities of the company, ensuring that the organization is managed and performed efficiently and effectively.

Supervisory Responsibilities:

Interviews, hires, and trains new staff members Organizes and oversees the work and schedules of departmental managers. Provides constructive and timely performance evaluations that are timely and constructive. Handles discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:

Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement. Reviews, analyzes, and evaluates business procedures. Implements policies and procedures that will improve day-to-day operations. Ensures work environments are adequate and safe. Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership. Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives. Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale. Improves customer service and satisfaction through policy and procedural changes. Leads coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes. Projects a positive image of the organization to employees, customers, industry, and community. Performs other related duties as assigned.

Education and Experience:

Bachelor’s degree in Business Administration, Logistics, Engineering, or other industry-related field required; MBA preferred. At least 10 years of industry-related experience including three years in upper management required. Excellent knowledge of data analysis and forecasting methods.

Required Skills/Abilities:

Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Strong supervisory and leadership skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite and QuickBooks. Working knowledge of Asana to manage tasks and workflows.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Able to travel as needed.

Perks:

Competitive salary with performance-based incentives Comprehensive health benefits (medical, dental, vision, life insurance) Generous paid time off Employer-matched 401(k) Monthly cell phone stipend

Employee Assistance Program Generous PTO What We Offer:

Culture of Innovation:

You’ll be part of a forward-thinking team that’s driving the future of business communications.

Growth Opportunities:

As SmartChoice continues to expand, so do the opportunities for our team members to take on new challenges.

Fun & Collaborative Environment:

We’re serious about our work, but we also know how to have a good time. From team-building events to spontaneous brainstorming sessions, SmartChoice is a place where your voice will be heard, and your efforts will be recognized. At SmartChoice, we embrace a work culture that champions teamwork, creativity, and fun while striving for excellence in everything we do. We believe that when passionate individuals come together, great things happen. If you’re looking to contribute to a growing company that is shaping the future of business communication, we want you on our team. and start making your mark at SmartChoice! SmartChoice provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type is not tolerated. LgfAku76lk