Operations Manager Position Available In Cobb, Georgia
Tallo's Job Summary: The Operations Manager role at 4480 S Cobb Dr SE, Smyrna, GA 30080 involves overseeing practice operations to meet financial and revenue goals, ensuring patient satisfaction and retention. Required qualifications include 5+ years of leadership experience, excellent communication skills, and retail management expertise. Responsibilities include staff management, performance evaluations, and implementing office policies for optimal performance.
Job Description
Operations Manager 2.6 2.6 out of 5 stars 4480 S Cobb Dr SE, Smyrna, GA 30080
Job Summary:
Responsible for meeting financial performance and revenue growth goals while managing the practice’s operations and ensuring an excellent patient experience. Establishes systems and processes that result in patient satisfaction, patient retention, case acceptance, employee engagement, provider engagement, and financial performance. Responsible for practicing operating systems and providing support to all functional areas, including administrative support to the front and back office.
Operating Hours:
Monday-Friday 7:15 am – 4:30 pm.
Job-Related Experience:
Minimum 5 years of progressive leadership and functional practice/operations management experience. Excellent communication, problem-solving, and leadership skills. Coursework or on-the-job training in the fields of dentistry, business, or training. Strong retail management/customer service management, and leadership skills are a plus. Experience leading a team, mentoring, and coaching direct reports.
Job Related Skills/Competencies:
Ability to make good decisions within the assigned scope of authority. Exceptional critical thinking skills. Ability to effectively supervise, lead, develop, and coach staff. Ability to control expenses. Strong business acumen. Ability to support and effectively collaborate with other departments to achieve results. Ability to plan, prioritize, and coordinate activities, services, schedules, or programs. Ability to plan, assess, communicate, and develop employee performance.
Major Duties and Responsibilities:
Manages office staff, provides problem-solving, decision-making, planning, delegation, and conflict management when needed. Build and maintain a positive office culture. In coordination with RDO and Human Resources, select and orient office staff Evaluate staff performance and submit performance reviews, ensuring 100% of staff complete required learning modules on time. Conduct practice staff meetings regularly. Works with employees to facilitate complaints/concerns and resolve as needed. Responsible for onboarding and training new employees. Implement office policies that establish the best approaches and result in the achievement of performance goals, including patient satisfaction, access, employee engagement, provider engagement, financial performance, and successful growth. Meets or exceeds annual NPS targets through implementation and sets action plans as needed.
