Senior Manager, HR Operations Position Available In Cobb, Georgia

Job

ID ATR52351

Posting Job Title Senior Manager, HR Operations
Locations GA Atlanta Headquarters
Employment Type Full Time
Date Posted 11-Jun-2025
Relocation Support Yes
Description & Requirements
Smurfit Westrock (

NYSE:

SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a d purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
The opportunity:
The Employee Center team plays a key role in the planning, implementation, and support of key people programs and processes. Our Centralized HR team provides accurate, consistent, and timely responses to people service inquiries from various contact channels including phone, email, web, case, and chat. The Employee Center primarily exists to connect Smurfit-Westrock team members, family members of Smurfit-Westrock team members, alumni, managers, human resources, and vendors providing people services with content and data through intuitive direct service, responding to inquiries, and supporting people to ensure seamless experience and resolution. The Employee Center team supports Smurfit-Westrock’s people services in the United States with support in two languages (English and Spanish). Our Sr. Manager of HR Operations at the Employee Center plays a pivotal role in shaping and driving the strategic vision for people services, emphasizing operational excellence and care. This role entails leading a team of HR professionals in deliveringprehensive and seamless human resources support, ensuring the achievement ofanizational goals and the continuous enhancement of service quality.
How you will impact

Smurfit-Westrock:

Assess support services through feedback mechanisms to ensure frontline employees’ needs are met. Guide improvements to enhance overall efficiency by streamlining processes.
Implement or refine our inquiry management system to track, prioritize, and resolve requests systematically. Build strong vendor partnerships through openmunication and d objectives. Identify and mitigate risks likepliance issues or service disruptions with contingency plans to ensure business continuity. Review existing workflows and partnering with the business to provide insight into areas that require improvement and optimization.
Identify potentialpliance risks and implement strategies to mitigate them effectively relevant to laws and regulations that impact HR practices. Identify inefficiencies and areas for process optimization, including reviewing workflows and soliciting feedback leading to cost savings and better service delivery. Deploy new technologies and tools for efficiency and workload management. Streamline processes using Operational Excellence and Six Sigma methodology.
What you need to succeed:
Over 10 years of HR experience in fast-paced environments, covering HR Operations, on-site HRBP, corporate functions HRBP, and Centers of Excellence roles.
Demonstrate strong HR leadership encouraging collaboration within the team and across departments, leading to better oues and a cohesive work environment.
Master’s degree in Human Resources, Business Administration, or related discipline is advantageous.
HR Certification (PHR/SHRM) is preferred.
Proven ability to exercise good judgment and maintain confidentiality, with a capacity to think on your feet.
Capability to work under tight deadlines and handle multiple priorities effectively.
Strong customer service orientation with excellentmunication skills, attention to detail, and a process-oriented mindset for solutions.
Advanced proficiency inputer programs such as Microsoft Office (Outlook, Word, Excel, PowerPoint), as well as experience with phone systems, Chatbots, and case management software; familiarity with other HR systems is preferred.
Fluent in English, both verbally and in writing.
Proficiency in Spanish, both verbally and in writing, is preferred.
Demonstrates a collaborative and team-oriented approach.
Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce w everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.