Transit Operation Supervisor Position Available In Cobb, Georgia

Transit Operation Supervisor

Salary
$2442 – $3174 Hourly
Location Department of Transportation Marietta, GA
Job Type
Full-Time
Job Number
04092
Department
Department of Transportation (DOT)
Opening Date
04/24/2025
Closing Date
Continuous
Grade Code
109
DESCRIPTION
BENEFITS
QUESTIONS
Position Information
Under the direction of the Transit Operation Division Manager, tracks and ensures the contractual requirements of third-party service providers responsible for fixed route, paratransit, and microtransit operations; ensures vendors meet performance expectations, as preestablished contractual requirements and metrics; coordinates closely with third-party operations staff, and county transit operation staff to implement service improvements and resolve vendor-related issues, as related to customer service, asset management, etc
Essential Functions
Supervises, directs, and evaluates assigned staff; addresses concerns and resolves problems; oversees work assignments and operational tasks; conducts employee performance evaluations; handles coaching, discipline, and training
Organizes, prioritizes, and assigns work to meet service goals; develops and manages employee or vendor schedules to ensure adequate coverage; monitors progress and inspects work quality; provides technical guidance on complex issues; ensures necessary resources are available to complete assignments
Ensures vehicles are safe, properly maintained, and meet regulatory standards; maintains up-to-date records on fleet inventory, maintenance, and repairs; trains staff on vehicle use, safety procedures, and operational policies; collaborates with vehicle support personnel as needed
Responds to inquiries from clients and the public; provides information about available services and resources; assists with program enrollment and service-related issues; investigates and resolves customer concerns in a timely manner
Maintains working knowledge of transportation-related software platforms, including vehicle tracking systems (AVL), field service applications, and database systems; provides end-user support to staff; stays informed on emerging technologies and best practices in transportation operations
Tracks and reports on operational activities; assists in the development and revision of standard operating procedures; ensures compliance with safety, performance, and quality standards Under the direction of the Transit Operation Division Manager, tracks and ensures the contractual requirements of third-party service providers responsible for fixed route, paratransit, and microtransit operations; ensures vendors meet performance expectations, as preestablished contractual requirements and metrics; coordinates closely with third-party operations staff, and county transit operation staff to implement service improvements and resolve vendor-related issues, as related to customer service, asset management, etc
Performs other duties as assigned to support department goals and ensure operational continuity
Minimum Qualifications
High School Diploma or GED; supplemented by three years of experience in transportation or similar field, with one year as a supervisor
Licenses and Certifications
Must possess and maintain a valid Driver’s License
Physical Abilities
Tasks require the ability to exert heavy physical effort in heavy work, with greater emphasis on climbing and balancing, but typically also involving some combination of stooping, kneeling, crouching, and crawling, and the lifting, carrying, pushing, and/or pulling of moderately heavy objects and materials (20-50 pounds); may occasionally involve heavier objects and materials (up to 100 pounds)
Sensory Requirements
Some tasks require the ability to perceive and discriminate sounds and visual cues or signals Some tasks require the ability to communicate orally