Member Experience Manager Position Available In DeKalb, Georgia

Member Experience Manager Flexcar

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4 Stone Mountain, GA Job Details Full-time $75,000 a year 1 day ago Qualifications Logistics Mid-level Analysis skills Driver’s License Bachelor’s degree Leadership Marketing Full Job Description Flexcar Leadership Pathways (FLP)

Job Title:

Member Experience Manager Location:

Atlanta Area Full-time | Mid-Level |

Career Track Salary Range:

$75,000 + 15% bonus + full benefits. Potential for rapid career growth, accompanied by increased salary and equity compensation. Launch Your Career with Real Impact Most early-career jobs teach you how to do one thing. This one teaches you how to run a business. Flexcar is completely reimagining car ownership. Flexcar is the world’s first month-to-month car lease, with insurance and maintenance included. Combining operational expertise with technology, data, and AI , we are transforming every aspect of the customer’s journey and providing a smarter, more flexible alternative to buying or leasing a car. We’re scaling fast—and we’re building the next generation of leaders to scale with us. Flexcar Leadership Pathways (FLP) is a highly selective, fast-track program for high-potential grads and recent grads. In this role in Atlanta , you’ll begin as a Member Experience Manager , the frontline face of Flexcar. We’re all about customers first, so you’ll get hands-on experience supporting our members while gaining a deep understanding of how Flexcar’s operations run behind the scenes. After successful performance as a Member Experience Manager, you’ll grow into a General Manager role as GM roles open, and as your progress continues. This isn’t a clock-in, clock-out job—it’s a real investment in your growth as a business leader. You’ll get exposure to operations, finance, marketing, data analytics, and P&L ownership. It’s intense, it’s fun, and it’s the best real-world business education you can get straight out of college. Why This Role Stands Out This isn’t just a first job—it’s your fast lane to executive leadership. You’ll gain the kind of cross-functional experience, strategic insight, and coaching that most people take decades to earn. In year one, you’ll get: A 360° view of how a tech-enabled operations business runs Understand the fundamental drivers of the business from a P&L standpoint Ownership over high-impact, member-facing interactions Exposure to logistics, member experience, utilization, service strategy, marketing, and data analytics Coaching, mentorship, and visibility from senior leaders A chance to grow fast and lead early Who We’re Looking For Drive & Work Ethic

• Brings urgency and energy every day. Excited about taking on additional responsibility. Pursuit of Excellence
• Holds themselves to high standards. Never settles for “good enough.” Takes pride in their work. People Skills
• Communicates with clarity and empathy. Builds trust with customers and teammates in moments that matter. Coachable & Curious
• Learns fast. Applies feedback quickly. Never satisfied—always looking to improve. Analytical Thinking
• Comfortable with data and spreadsheets. Strong analytical and problem-solving skills. Grit & Humility
• No job is beneath them.

They jump in—whether it’s troubleshooting a tech issue or washing a car. Other Details Full-time, in-person role based in the Atlanta Area Start date: Immediately Must have a valid U.S. driver’s license Evening, holiday, and weekend availability is required Relocation flexibility required as Flexcar expands Bachelor’s degree What You’ll Do Oversee daily operations across the hub: manage fleet readiness, create MC (Member Concierge) schedules, and maintain strong vendor and partner relationships Own the full performance of a Flexcar location — including hiring, training, and leading the Member Concierge team Manage the local P&L, making cost-conscious decisions that impact profitability and drive sustainable growth Ensure consistent execution across service, fleet, member experience, and inventory Monitor and drive

KPIs:

available inventory, turnaround times, NPS, utilization, cost per mile Ensure an exceptional member experience — clean cars, on-time orders, and 5-star service Maintain a clean, safe, and efficient physical site that meets Flexcar brand standards Collaborate with HQ teams to implement new programs and identify operational improvements Roles at this level may specialize as General Managers or in focused leadership roles like Fleet Manager or Member Experience Manager, depending on skills and business needs Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. i1McoBPe8L