Contact Center Supervisor Position Available In Fulton, Georgia

Contact Center Supervisor Employbridge

• 3.

2 Duluth, GA Job Details Up to $70,000 a year 7 hours ago Benefits Health insurance Dental insurance Vision insurance Qualifications Customer service Mid-level Amadeus Leadership Communication skills

Full Job Description Now Hiring:

Group and Corporate Travel Supervisor Location:

Duluth, GA (

Hybrid:

Remote + On-site as needed)

Compensation:

Up to $70,000/year + Full Benefits Must Have Previous Group Travel Experience to Be Considered Are you a group travel expert ready to lead a high-performing team? We’re seeking a Group Travel Supervisor with hands-on experience managing complex group travel programs , especially in corporate and VIP environments. Applicants without prior group travel experience will not be considered. If you’re passionate about creating seamless travel experiences, thrive under pressure, and know how to lead with purpose-this is your opportunity to take the next step.

What You’ll Do:

Lead, coach, and mentor a team of Travel Consultants managing corporate and group travel Oversee group air arrangements including ticketing, costing, reporting, and deadlines Deliver accurate air cost reports, booking surveys, and planning insights to clients Ensure a high standard of client service and manage escalation resolution Support onboarding, training, scheduling, and performance management Serve as the key liaison between internal teams, external clients, and VIP travelers Partner with workforce planning to coordinate staffing and shift coverage Enforce compliance with HR, data security, and operational protocols Provide on-site support for major events and programs when required Drive continuous process improvement and service excellence

What You Bring:

3-5 years of direct group travel experience (corporate or incentive travel background required) Prior leadership experience as a lead consultant or supervisor (strongly preferred) Proficiency in GDS platforms (Sabre, Apollo, Amadeus) and contact center tools Strong problem-solving , communication, and customer service skills Ability to analyze data, improve workflows , and coach team members for success Highly organized, calm under pressure, and detail-oriented Must be local to Duluth, GA or able to reliably commute for on-site responsibilities

What We Offer:

Competitive Salary

• Up to $70,000/year (commensurate with experience) Hybrid Work Model
• Balance remote flexibility with meaningful on-site collaboration Comprehensive Benefits
• Medical, dental, vision, and more Growth-Focused Environment
• Leadership opportunities in a dynamic industry ️ Meaningful Impact
• Shape client experiences through exceptional group travel management Ready to Take the Lead? If you’re an experienced group travel professional ready to lead, inspire, and deliver excellence
• apply today to join a team that values your knowledge and rewards your results.