Agency Ops Team Lead Position Available In East Baton Rouge, Louisiana

Agency Ops Team Lead Confie Administrative Services Inc – 3.2 Baton Rouge, LA Job Details Full-time $18 – $19 an hour 18 hours ago Benefits Health insurance Paid time off Work from home Employee discount Gym membership Paid sick time Qualifications Management Mid-level Windows Microsoft Office Bachelor’s degree 1 year Leadership Communication skills

Banking Full Job Description Pay Range:

$18.00 – $19.00 /

Hour Our Perks:

Generous PTO plans, sick pay and health benefits Annual bonus based on employment standing• Work from home and hybrid model employment Confie Enablement Fund/ Scholarship Program I-Care Recognition Program Corporate Social Responsibility Program Diversity, Equity and Inclusion Initiatives Confie Hub and Discount Programs (Gym Membership) Purpose To lead a high-performing group of Commissions Associates under the direction of the Agency Operations Supervisor Essential Duties & Responsibilities Ensures the team’s daily responsibilities are completed timely Motivates team by encouraging teamwork; creating a culture of positivity; and promoting company values Monitors productivity to ensure assigned metrics are met Measures quality of work performed by team members and provides coaching as needed to ensure accuracy and compliance with internal controls Provides support to the Agency Operations Supervisor Receives, reviews, and reconciles Agency commission statements to the Agency Management system Reviews and approves customer refunds and write-offs in accordance with corporate policies and procedures Resolves complex problems as escalated by team members Escalates challenging issues to Agency Operations Supervisor as necessary Monitors efficacy of internal process flows and suggests process improvements as necessary Ensure monthly deadlines are met Qualifications and Education Requirements 1 – 3 years of experience in insurance, banking, finance, or consumer loan industries required Demonstrated ability to lead a high-performing team 1 – 3 years of management experience preferred Bachelor’s degree preferred Preferred Skills Intermediate knowledge of Windows, Internet Explorer, and Microsoft Office Effective oral and written communication skills Ability to thrive in a high-paced setting, work under pressure, and meet required deadlines Basic knowledge of leadership principles, team building, and coaching Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.