Operations Manager Position Available In East Baton Rouge, Louisiana
Tallo's Job Summary: The Operations Manager oversees a cross-functional team in maintaining application/system health, including Configuration Management, Release Management, and more. Responsibilities include supervising team members, establishing deadlines, managing day-to-day operations, and adapting to client needs. Requirements include 6+ years IT experience, with 3+ years in management, and preferred certifications like ITIL or PMP.
Job Description
Role Summary :
Manage cross functional team responsible for maintaining application/system health. Manages processes related to Configuration Management, Release Management, Application Performance Management, Capacity Management, Asset Management, Job Schedule Management, Incident & Critical Incident Management, and Knowledge Management. Supports Disaster Recovery and COOP planning, exercises, and implementation. Responsible for data collection, schedule management, and overall performance of team and services.
Responsibilities :
- Provides supervision to a small or moderately sized team of operational, production, or service personnel.
- Administers policies and guidelines that directly affect team’s work activities.
- Reviews, develops, maintains, and supervises project teams processes, including: Configuration Management, Release Management, Application Performance Management, Capacity Management, Asset Management, Job Schedule Management, Incident & Critical Incident Management, and Knowledge Management
- Provides knowledge and support of Disaster Recovery and COOP planning and activities.
- Establishes deadlines for completing assignments.
- Plans and manages day-to-day delivery of the team by assigning tasks and verifying quality of the work performed.
- Develops plans and roadmaps related to system/application maintenance and operations.
- Maintains knowledge of industry standard tools and the implementation of tools to support the team managing system/application health.
- Ability to adapt to the limitations of client’s willingness/ability to adopt new tools and processes.
- Uses a variety of data analysis tools and methodologies to ensure team meets or exceeds operational, contractual, and service level commitments.
- Adapts team priorities to respond to client needs while maintaining adherence to budget and timing considerations.
- Resolves issues elevated by team members.
- Ensures timely and accurate reporting to management.
- Manages day-to-day delivery of results to ensure meeting or exceeding operational contractual and service level commitments / obligations to clients.
Required Skills - 6 or more years of information technology experience, with at least 3 years of this experience in management required
- Bachelor’s Degree
Preferred Skills - Master’s Degree
- ITIL, PMP, or Six Sigma Green Belt certification
- Experience providing application/system operations for state agencies
