Marketing & Operations Director Position Available In Orleans, Louisiana

Marketing & Operations Director New Orleans Boulder Lounge New Orleans, LA Job Details Full-time $40,000 – $45,000 a year 2 days ago Benefits Employee discount Flexible schedule Qualifications Google Suite Director Customer retention strategy Staff scheduling Content marketing strategy Email marketing campaigns Customer feedback analysis Mid-level Manager Adobe Creative Suite Asana High school diploma or GED Canva Customer engagement MailChimp TikTok Training Instagram Full Job Description Submit a Google Form application using this link: https://forms.gle/gNYa54

CLHzZUFpoTA About NOBL:

opened in 2015 with the goal of providing a home for the New Orleans Climbing Community and a gathering space for those focused on a healthy and active lifestyle. For us, climbing is much more than a fitness or adventure activity. The real benefit in climbing comes in developing community and building strong relationships. Through our community, relationships, and experience on the wall, we are able to realize our own personal strength and ability. At NOBL, we are dedicated to maintaining a space that, above all else, serves its members and community.”

The Role:

The Marketing and Operations Director (MOD) leads the climbing gym operations in partnership with the CEO and is directly responsible for overseeing customer-facing operations, customer outreach and engagement, and the overall customer experience. The MOD is responsible for staff scheduling and training, front desk operations and coverage, marketing and outreach efforts, member communication and engagement, retail strategy, and supporting the CEO in other gym leadership efforts. Goals Grow NOBL’s community and member base Increase member retention Encourage interaction with NOBL’s marketing campaigns and social accounts Expand our audience Convert digital engagement to business patronage Increase retail sales Develop strong sales culture amongst part time staff Primary Responsibilities Part-Time Staff Management and Human Resources Hiring, onboarding/offboarding, training, professional development, and general staff management Implement gym strategy: sales, promotions, customer interactions Direct oversight of Front Desk Manager (FDM), Youth Programs Manager (YPM), and Head Setter (HS) Supporting CEO with technical HR responsibilities (paperwork, meeting presence) Customer Engagement and Communication Email marketing, updates, and promotions Head member/customer feedback and retention Lead partnerships in relation to member engagement and programming Marketing and Outreach Lead marketing strategy and targeted campaigns Manage social media presence on various platforms such as Instagram, Facebook, TikTok, and more Maintain NOBL website Create and post out-of-gym signage Build and maintain programmatic materials/guidelines for ClimbFit, Community Meet-Ups, Boulder League, & Climber’s Fest Sales Strategy Customer journey (new guest > day pass > member) Retail strategy, ordering & inventory management Promotions & program signups Operations & Facilities Equipment maintenance, re-ordering supplies, facility upkeep (supports CEO) Leadership Team Shift coverage when needed, and offsite call when required Sales & membership data, financial reports (supports CEO) Overall organization/care of facility and department Uphold all agreed upon

Leadership Expectations Job Type:

Full-time Pay:

$40,000.00 – $45,000.00 per year

Benefits:

Employee discount Flexible schedule

Schedule:

Choose your own hours Holidays Monday to Friday On call Weekends as needed Ability to

Commute:

New Orleans, LA 70117 (Required) Ability to

Relocate:

New Orleans, LA 70117: Relocate before starting work (Required)

Work Location:

In person