Operations Manager Position Available In West Baton Rouge, Louisiana

Operations Manager thriveCXO Port Allen, LA 70767

• Hybrid work

• REQUIRED FOR CONSIDERATION

• Please copy & paste this link to complete a quick assessment: https://surveys.

cultureindex.com/s/Xxj5D1yOWf/98258 We are seeking a dynamic and results-oriented Director of Operations dedicated to growth and improvement. This role offers the opportunity to drive significant impact by overseeing daily operations, aligning them with strategic goals, and spearheading service excellence. You will lead a team of 3-4 professionals, with a focus on empowering them to excel in service delivery, operational support, and quality assurance. A key aspect of this role is the chance to re-engineer workflows and cultivate a culture of accountability, innovation, and continuous improvement.

RESPONSIBILITIES

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Leadership & Empowerment:

Lead, manage, and empower a team of 3-4 operational staff, fostering a culture where they are accountable for performance, outcomes, and contributing their unique insights. Cultivate a positive and energetic work environment that encourages innovation, independent thinking, teamwork, and professional growth, providing space for team members to take ownership of their work.

Operations & Strategic Transformation:

Oversee daily client delivery and success, aligning operations with the company’s strategic vision and proactively identifying opportunities to enhance our service offerings. Develop and implement operational policies and procedures that not only enhance efficiency and effectiveness but also challenge the status quo and promote forward-thinking solutions. Monitor key performance indicators (KPIs) to rigorously assess operational performance, drive accountability, and use data to inform strategic decisions and identify areas for innovation. Identify, champion, and implement process improvements and best practices across all departments, with a focus on streamlining workflows and eliminating inefficiencies. Collaborate with senior leadership to develop long-term strategic plans, providing operational insights that directly shape business growth and direction.

Process & Workflow Innovation:

Spearhead the redesign and refinement of business processes and workflows to dramatically improve operational efficiency and scalability, with an emphasis on creating streamlined and agile systems. Integrate and optimize operational processes within the company’s CRM system to enhance customer interactions, data management, and overall efficiency, leveraging technology to drive innovation and automation.

Project Leadership & Change Management:

Lead cross-functional teams in project management initiatives, ensuring timely delivery of projects within budget while also encouraging creative problem-solving and adaptability. Drive change management initiatives to implement new processes and technologies, fostering a culture of continuous improvement and empowering team members to embrace new ways of working.

Service Delivery & Quality Excellence:

Oversee all aspects of service delivery to ensure timely, efficient, and high-quality performance, while also seeking opportunities to innovate and elevate our service standards. Establish and monitor QAQC standards for service delivery, ensuring all operations meet or exceed internal and external benchmarks, and proactively identify areas for improvement and innovation.

• REQUIRED FOR CONSIDERATION

• Please copy & paste this link to complete a quick assessment: https://surveys.

cultureindex.com/s/Xxj5D1yOWf/98258 QUALIFICATIONS – Proven experience in operations management or a similar leadership role within a fast-paced, evolving environment. Exceptional leadership skills with the ability to inspire, motivate, and empower teams at all levels to take initiative and drive results. Proficient in strategic planning processes, with a focus on achieving measurable outcomes and a passion for challenging conventional approaches. Experience in business development strategies that align with organizational goals, with a knack for identifying new opportunities and driving growth. Strong analytical and problem-solving skills, with a passion for optimizing processes, improving operational efficiency, and implementing innovative solutions. Experience managing cross-functional teams and driving accountability, while also fostering a collaborative and empowering work environment. Excellent communication and interpersonal skills, with a talent for fostering collaboration, influencing stakeholders, and articulating a vision for change. Experience with operational technologies and systems, particularly CRM and workflow management platforms, with a desire to leverage technology to drive efficiency and innovation. SKILLS – Experience with process automation and systems optimization, with a passion for implementing cutting-edge solutions. Familiarity with quality assurance methodologies and continuous improvement strategies, with a mindset of always seeking to enhance performance. Strong financial acumen, with an understanding of budgeting and cost control in operational settings, and the ability to identify cost-saving opportunities through process improvements. Ability to manage multiple projects and priorities in a dynamic work environment, with a knack for thriving in a fast-paced and ever-changing setting. This position is a key leadership role with significant responsibility for transforming our service delivery and support functions. We are looking for a visionary leader who can not only optimize operations and enhance efficiency but also bring a fresh perspective, challenge the status quo, and contribute to the company’s long-term success through innovation and strategic thinking.

BENEFITS & SCHEDULE – 401

(k) Health insurance Paid time off Monday to Friday schedule Hybrid remote in Port Allen, LA 70767

• REQUIRED FOR CONSIDERATION

• Please copy & paste this link to complete a quick assessment: https://surveys.

cultureindex.com/s/Xxj5D1yOWf/98258

Job Type:

Full-time Pay:

$60,000.00 – $90,000.00 per year

Benefits:

401(k) Health insurance Paid time off

Schedule:

Monday to Friday Application Question(s): Did you complete the required assessment for consideration?

https:

//surveys.cultureindex.com/s/Xxj5D1yOWf/98258

Experience:

Operations management: 3 years (Preferred) Ability to

Commute:

Port Allen, LA 70767 (Preferred)

Work Location:

Hybrid remote in Port Allen, LA 70767