Director Patient Retention Position Available In Essex, Massachusetts

Job Listing ID:

4297759

Job Title:

Director Patient Retention Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

06/24/2025

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly.
(Obtain the contact information to print or add to your jobs.)

Job Summary:

Edgepark a business unit of Cardinal Health -it is part of a network of businesses dedicated to providing customized services and products to our customers. As the leading national provider of medical supplies and services to the home, we service 3+ million customers-in-the-home per year with 40,000+ products from 700+ manufacturers. The Director of Patient Retention is responsible for establishing, maintaining and enhancing the objective of multi-entity referral retention and customer satisfaction. Ensuring our customers remain on therapy to treat chronic conditions and curating an exceptional customer experience is our highest business priority. Responsibilities Leads with enthusiasm and a bias for action; holds self and others accountable for delivering on commitments and accomplishing goals. Develops and executes strategic initiatives to increase customer satisfaction and support business objectives while ensuring efficient and cost-effective operations. Fosters an environment of engagement, collaboration, and trust across teams and departments to act in the best interest of our customers and accomplish common goals. Partners with our commercial leaders to provide solutions that enable growth in acquisition and retention of patients. Encourages sharing of ideas and best practices to enable problem solving and continuous improvement. Attracts diverse talent and provides individuals development opportunities to expand their capabilities and impact. Collaborates with workforce management team to ensure appropriate forecasting, staffing, service levels, skill development, and performance expectations for all points of customer contact. Confidently leads through ambiguous situations and helps others manage and navigate change. Stays attuned with changes and new developments in our market and anticipates trends that will impact our customers and business. Drives adoption of new technologies and processes to facilitate efficient and effective customer communication and outcomes. Effectively leverages data to assess performance, perform root cause analysis, identify actionable opportunities, and solve problems. Develops policies and procedures to ensure consistent service delivery and compliance with applicable federal, state, and health plan regulations and guidelines. Qualifications 6+ years of customer service, operations, insurance, reimbursement and/or account management experience in healthcare preferred Durable Medical Equipment (DME) experience is highly preferred Bachelor’s degree or equivalent experience in related field preferred Prefer understanding and prior experience with the development and implementation of at least one of the following: Referral Capture, Co-Pay, Access/HUB, Prior Authorization, Patient retention Previous personnel/team management, including a high preference for managing managers Demonstrated leadership and communication skills for both in-office and remote staff; organized and self-motivated High attention to detail and ability to detect inconsistencies. Strong analytical, problem-solving, and decision-making skills. Strong project management skills Strong technical acumen & systematic approach Excellent planning, budget forecasting, and presentation skills Ability to work remotely from home/field requires a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-spee…

Job Classification:

Medical and Health Services Managers Access our statewide or regional occupation report for more information about wages,
employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A