Insurance Operations Director Position Available In Hampden, Massachusetts

The Opportunity As a Senior Director of Annuity In-force Services, you will be a critical member of the Life & Annuity In-Force leadership team, tasked with supporting customer and agent submitted transactions for Annuity products. This role will work closely with other service leaders, technology teams, legal, compliance and audit to ensure our products, processes and systems operate as designed, in a highly regulated environment, in support of our customers and advisors. The Team The Annuity In-force Services team is comprised of policyholder specialists, tech specialists and consultants with a variety of tenure in Operations. The team is responsible for complex transaction processing, research, and error corrections on active Annuity contracts. The team also works closely with our business partners in MM India, who support standard In-force workflows. Collaboration with Life In-force, Annuity Service Center, Actuary, Compliance, Law, Internal Audit, Shared Services and Business Support/BAU teams is critical for ongoing success of the department.

The Impact:

Participate actively as a senior member of the leadership team to achieve department specific goals and drive organizational performance. Demonstrate agility and resilience in a complex, evolving environment. Lead individual development of team members by identifying opportunities for growth in both soft skills and technical skills. Provide a variety of opportunities to challenge and inspire team agility; mentor and empower associates to make sound decisions and take appropriate risks. Evaluate business processes, optimizing workflows, offering feedback on requirements, identifying areas for improvement, and support the development/implementation of strategic initiatives including system enhancements and migrations. Leverage data to understand team performance and adherence to KPI’s, and influence changes to processes, training, coaching models, to improve advisor, customer, and associate experiences. Support MMUS strategic initiatives by leading the team in the transition of standard work to MM India teams – this includes updating procedures, monitoring trends and identifying process improvements. Act as a mentor to MM India leadership and encourage teams to establish ongoing communications with MM India business partners to provide constructive feedback, ensure alignment of customer/agent experience, and high standard of quality. Partner with legal and compliance to execute new regulatory changes that impact internal business processes including changes to systems, controls and other processes. Advocate for our customers/advisors while balancing the needs of the business in all projects, as appropriate. The Minimum Qualifications 4+ years’ experience leading or managing people or teams 3+ years’ experience demonstrating leadership capabilities via project work or strategic initiatives Associate or Bachelor’s Degree The Ideal Qualifications 5+ years’ experience leading people/teams in Insurance Operations or Financial Services Industry Experience working with Annuity or Life Insurance products Experience as a change leader / navigating a team through organizational change and ambiguity Big picture, critical thinker with the ability to identify & relate to business problems Demonstrates maturity, professionalism, commitment, and passion Ability to navigate the business environment, work with senior leaders and work cross-functionally with various organizations Dynamic and proactive; flexible, resilient, and comfortable with ambiguity. Adapts quickly to changing business priorities; is open to new ideas and continuous learning Demonstrates accountability by clearly conveying expectations; earns confidence and trust through ownership, commitment and follow-through Strong written and verbal communication skills; adapts communication to meet the needs of the audience Possesses high business acumen and emotional intelligence to build and sustain effective relationships What to Expect as Part of MassMutual and the Team Regular meetings with In-force Services leadership Focused one-on-one meetings with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits #LI-CR41

Salary Range:

$107,700.00-$141,300.00 At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. Why Join Us. We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.

Note:

Veterans are welcome to apply, regardless of their discharge status. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance. At MassMutual, we’re passionate about helping people secure their future and protect the ones they love. A career with us means you’ll help our customers protect what matters most. It also means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what makes MassMutual a strong, stable and ethical business. We invite you to explore the possibilities. At MassMutual, we believe in the value of being together in our offices and in personal flexibility. Our work environment is one where the majority of our team members work a hybrid schedule — working at least three days in the office (Tuesday, Wednesday and a third day) and the rest remotely, balancing flexibility with in-person collaboration. While the majority of our employees follow this hybrid model, some of our roles continue to be 100% on-site and others may be 100% remote, subject to business needs. MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members, policyowners and customers, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts. At MassMutual, we Live Mutual. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.