Operations Manager Position Available In Middlesex, Massachusetts

Operations Manager Certified Cleaning Company Wilmington, MA Job Details Full-time From $65,000 a year 1 day ago Benefits 401(k) Paid time off Qualifications Bilingual Spanish English Mid-level Driver’s License Organizational skills

Leadership Full Job Description Job Title:

Operations Manager –

Commercial Cleaning Company Location:

Wilmington, MA Employment Type:

Full-time Reports To:

Owner Who We Are:

At Certified Cleaning Company, we believe that a clean space is a cared-for space. We’re not just in the business of cleaning — we’re in the business of serving people. Our work is rooted in compassion for clients , attention to detail , and an unwavering pride in quality . These values aren’t just words — they guide everything we do, from our hiring decisions to how we lead our teams and support our clients.

Your Purpose:

As Operations Manager, you’ll lead the day-to-day functions of our cleaning teams with heart, precision, and accountability. You are the bridge between our clients and our staff — ensuring that every service we deliver lives up to the promise of care and excellence. This role is ideal for someone who thrives on building relationships, creating structure, and leading with both empathy and high standards.

Key Responsibilities:

Lead and support cleaning teams to consistently meet or exceed quality and service expectations. Model and reinforce company values through daily leadership, coaching, and communication. Ensure all client spaces are cleaned to the highest standards with a strong focus on detail and consistency . Build strong, trust-based relationships with clients , regularly checking in on satisfaction, concerns, and evolving needs. Oversee scheduling, staffing, and quality control , ensuring smooth, efficient, and responsive operations. Conduct regular site inspections, coach team members, and resolve service issues with empathy and urgency . Collaborate with leadership to improve operational systems and identify opportunities for growth or improvement.

Who You Are:

A people-first leader who genuinely cares about team well-being and client satisfaction. Obsessed with details , systems, and getting things done right — every time. Someone who takes deep pride in quality , believes in accountability, and leads by example. A confident communicator, able to navigate both client concerns and team needs with clarity and compassion. Adaptable, proactive, and calm under pressure — you thrive in dynamic environments.

Requirements:

3+ years experience in operations, facilities, or team leadership (preferably in cleaning, janitorial, or service-based industries). Proven experience managing people and improving processes. Strong organizational skills and ability to manage multiple priorities. Tech-savvy and comfortable with scheduling, reporting, and communication tools. Bilingual (Spanish/English) is a plus, but not required. Valid driver’s license and reliable transportation.

What We Offer:

A leadership role with purpose and heart — your work directly improves lives and workspaces. Competitive compensation and performance incentives. Supportive company culture built on trust, respect, and shared values . Opportunities to grow with a company that’s committed to doing things the right way. If you’re ready to lead with integrity, inspire with compassion, and deliver with excellence — we’d love to meet you!

Job Type:

Full-time Pay:

From $65,000.00 per year

Benefits:

401(k) Paid time off

Schedule:

4 hour shift Evening shift

Work Location:

In person