Operations Manager, Insurance Services [Urgent Search] Position Available In St. Louis, Missouri

Job Description:

Description:

Larson Financial Group LLC is looking for anexperienced and forward-thinking Operations Manager to lead andoptimize the technology and workflow infrastructure within ourinsurance department. This individual will play a critical role instreamlining operations, enhancing system efficiency, and ensuringseamless experience for clients and internal stakeholders. Theideal candidate will have a background in and/or exposure totechnology, process improvement, operational improvements, peopleleadership and management, and knowledge about the infrastructureof both life and disability insurance.

Requirements:

KeyResponsibilities:

Technology & Workflow Optimization:

• Evaluate,design, and implement workflow improvements using current andemerging technologies.
• Act as a liaison between the Insurancedepartment and IT/Tech partners to drive system enhancements andtroubleshooting issues.
• Lead automation and digitaltransformation efforts that increase efficiency and reduce manualtouchpoints.
• Own and manage the department’s operational techstack (CRM, policy management tools, eApp platforms, etc.

).

ProcessManagement & Documentation:

• Develop and maintain SOPs, trainingmaterials, and process maps.
• Identify and eliminate bottlenecks,redundancies, or inefficiencies across the policy lifecycle(quoting, underwriting, issuance, and post-issue service).
• Monitor KPIs related to cycle times, touchpoints, and error rates;use data to drive decision-making.

People Management:

• Lead,mentor, and develop a high-performing team of insurance operationsprofessionals.
• Set clear goals, conduct performance reviews, andfoster a culture of accountability and continuous improvement.
• Align team structure and roles with evolving department needs andstrategic priorities.
• Encourage collaboration, innovation, andprofessional growth within the team.

Stakeholder Support &Training:

• Partner with advisors, client service teams, andcarriers to ensure smooth coordination and execution of insuranceprocesses.
• Train and support team members on new systems, tools,and workflow updates.

Requirements:

• Strong analytical andproblem-solving skills.
• Excellent communication and interpersonalskills.
• An ability to manage multiple tasks and projectssimultaneously, while meeting set deadlines.
• Detail-oriented witha focus on quality and accuracy, and a high level of accuracy andaccountability.
• Comfortable in a fast-paced, dynamic environment
• Commitment to maintaining the highest level of confidentialitywith client information

Preferred Qualifications:

• Bachelor’sdegree in business administration, Operations Management,Information Technology, or related field.
• Proficiency in workflowautomation tools and technologies.
• Experience in the techindustry and/or insurance industry. Must be prepared for afast-paced environment.
• Familiarity with Salesforce and DocuSign
• Agile or PMP certification and/or experience in similar processimprovement methodologies. (Lean Sigma).
• Experience with projectmanagement tools (e.g., SMARTSHEET) is a plus.
• Proven experiencein operational management, workflow optimization, or related role.

Larson Financial Group, LLC offers a generous employee benefits &perks package:

• Profit Sharing Bonus Program
• 401(k) EmployerMatch up to 4%
• Medical Insurance (HDHP HSA plans are FREE foremployee only, dependent coverage available for cost
• DentalInsurance
• Vision Insurance
• ER PD Long Term Disability Insurance
• ER PD Life Insurance

• ER PD EAP

• Voluntary Life & STD available
• Supplemental Insurance available
• Paid time Off (112 hours after90 days)
• Holiday Pay (12 Holidays)
• Training & Education
• EREvents, Awards, Activities PI894661b88531-37156-37795932