Operations Manager – TownePlace Suites Chesterfield Position Available In St. Louis, Missouri

Operations Manager – TownePlace Suites Chesterfield KMG Hotels – 4.0

Chesterfield, MO Job Details Full-time Estimated:

$44K – $52K a year 1 day ago Qualifications Mid-level 1 year Full Job Description Operations Manager 748 Premium Way, Chesterfield, MO 63005 About the

Job:

Organization:

Report for duty on time with departmental personal presentation standards (uniform & nametag). Submit time off requests per department guidelines. Be aware of planning learning/training and attend as required. Organize your workstation to ensure you can deliver excellent customer service. Be aware of department standards, goals, objectives, and performance. Communicate clearly between customers, reservations, housekeeping, and other hotel departments – both ways.

Customer Engagement:

Be proactive in ensuring all guests are welcomed and have departed promptly. Ensure all guests have a superior experience at ourhotel. Demonstrate and prioritize customer needs and wants. Respect the privacy of our customers. Maintain a safe, secure environment for yourself, guests, and co-workers.

Team Work:

Ensure your behavior respects the privacy, safety, and security of our guests and co-workers. Provide constructive suggestions and feedback to management. Apply yourself fully during team training and briefings. Assist with front desk operations, including covering shifts as needed. Always deliver your best in your role and support your co-workers. Analyze and prepare daily housekeeping boards. Schedule quarterly deep cleans per Standards. Assist with the scheduling of housekeeping and laundry staff. Inspect rooms as they are cleaned, assuring they meet the cleanliness standards, to include the placement of items. Conduct training with staff as needed. Assist with the housekeeping inventory. Assist with the cleaning of rooms and laundry as necessary, for guest check-in satisfaction, and the overall success of the hotel. Other duties as assigned.

About KMG Hotels:

KMG HOTELS

was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, & President. Mr. Sanjay Koshiya is current Vice President & Chief Operating Officer of the company. Today, KMG owns and operates twenty one hotels, representing various franchises like Marriott, Hilton, Inter Continental Hotels Group & Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests and partners. We strive to create an environment where all associates are valued and respected, and where doing it the “right way” takes precedence over doing it the “easy way.” We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices and a dedication to providing well maintained hotels. Hard work, commitment and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders—namely our guests, associates and owners.