District Manager – Child Support Position Available In Lee, Mississippi

District Manager – Child Support
Regular Full-Time
Full Service Mgt
MS – Tupelo, Tupelo, MS, US
4 days ago

Requisition ID:

4978 Summary of Position The District Manager provides leadership and direction to all district staff, ensuring that individual, district, and project goals are met and that child support cases proceed through the child support processes timely, accurately, and excellent customer service. The District Manager works closely with the Regional Manager and Deputy Project Manager to ensure that staff follow all YoungWilliams and State policies and procedures. Essential Job Requirements
Plans, organizes, defines, and reviews the work and workflow of individual staff and the district to ensure child support cases progress timely, accurately, and with excellent customer service
Collaborates with Management to set goals and expectations for staff
Evaluates performance, identifies training needs, provides feedback, coaches and counsels staff
Receives, evaluates, and resolves customer complaints using excellent customer service and documenting all actions. Requests input from Management when appropriate
Works with Management to develop policy and procedures for daily operations and implement solutions to current and long-term problems
Maintains a positive working relationship with YoungWilliams, State, and other government agency personnel
Attends and participates in Management meetings as required
Prepares for and conducts office meetings on a regular basis. Posts individual and District statistics monthly for all staff to see
Provides necessary statistics (timely and accurately) to Project Manager for the completion of any required reports
Accountable for key performance metrics of the district, including staffing.
Analysis issues and promptly reports to Project Manager any issues that may need further attention.
Works closely with Staff Attorney so that all necessary legal and/or administrative documents are prepared according to guidelines and federal and state policies and procedures as well as contractual requirements.
Contacts YoungWilliams, State DHS Child Support staff; local IV-D offices, Clerks of Court, and other appropriate individuals/agencies regarding child support related issues as needed.
Oversees performing community outreach activities and is responsible for establishing and maintaining good community relations.
Responsible for the confidentiality and security of all case information.
Regular and timely attendance
Other duties as assigned
Required Education Bachelor’s Degree in a related field (i.e., Criminal Justice, Human Services, Psychology) or equivalent, related work experience. Required Experience
Two years supervisory experience or experience in a leadership capacity required
Child support experience preferred.