Director of Operations Position Available In Durham, North Carolina

Director of Operations | Full-Time | Durham Convention Center
Location
US-NC-Durham
Job

ID 2025-22863

Location Name
Durham Convention Center Category Operations Type Regular Full-Time
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
In consultation with the Assistant General Manager, the Director of Venue Operations manages, supervises, and coordinates the day-to-day operations of the convention center including but not limited to maintenance, set-up/changeovers, custodial/housekeeping, security, landscaping/grounds keeping, equipment safety and capital projects. This employee also provides overall administrative planning, direction, and policies to operating managers and supervisors, vendors and technicians, assuring the highest quality service program to reinforce booking and rebooking of events. The Director of Operations ensures an effective and cost-efficient program by controlling departmental operating budget while providing highly responsible staff assistance to the Assistant General Manager.
This role pays an annual salary of $65,000-$75,000 and is bonus eligible.
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).
This position will remain open until July 25, 2025.
Responsibilities
Oversees overall daily operation and maintenance of the facility and all systems
This includes HVAC, sound, electrical, plumbing, venue security, fire protection, life safety, workplace safety, communications, landscaping, pest control, waste management, custodial services, etc
Participate in the development and administration of the facility’s operations and capital budgets; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary
Oversees the advancing and communicating of event information to the appropriate departments and staff
Oversees the operation of event set-up and tear-down, i.e. converstions, stage risers, chairs, signs, tables, linens etc
Acts as liaison with community partners for all facility related functions (City Codes, Parking, Licenses, permits, inspections, warranties, etc)
Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
Responsible for Health & Safety compliance
Develop and update comprehensive management reports and manuals (i.e. Operations Manual, Annual Preventative Maintenance Plan, Annual Facility Report, Emergency Procedures, Fire Code Rules & Regulations, etc)
Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
Conduct a variety of organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate
Track and log all preventative maintenance items
Establish and maintain effective working relationships with staff, facility stakeholders and facility users
Direct and monitor the work of contractors, engineers and architects on building projects
Maintain hazardous materials communication program, and material safety data sheets; maintain knowledge of changes in pertinent Federal, State and Local regulations
All other duties as assigned by the General Manager
Qualifications
B.S. or B.A. degree from an accredited college/university
5 years experience in facility operations management
Must show demonstrated knowledge of facilities venue management, supervisory skills and experience in work crew supervision in facility operations
Ability to work event nights, weekends and holidays as required
Knowledge of budget preparation and control
Knowledge of OSHA requirements
Knowledge of boilers, chillers, refrigeration and ice making
Knowledge of fire alarm / fire protection systems
Knowledge of event production and audio visual production
Proficient operating in Microsoft Office applications including: Excel, Word, Outlook
Ability to supervise and develop the work of others
Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focus on generating a positive, enthusiastic and cooperative work environment
Ability to speak, read and write in English
Ability to work well in a team-oriented, fast-paced, event-driven environment
Working knowledge of equipment safety, facility maintenance and housekeeping
Excellent customer service skills
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.