EHR Helpdesk Manager Position Available In Durham, North Carolina
Tallo's Job Summary: Seeking a Helpdesk Manager for a 12-month contract in Research Triangle Park, NC. Responsibilities include overseeing IT support for healthcare facilities, managing helpdesk operations, ensuring SLA compliance, and leading a support team. Preferred experience with Epic EHR and healthcare IT systems. Collaborate on EHR support and system rollouts.
Job Description
EHR Helpdesk Manager
Job Title:
Helpdesk Manager
Job ID:
25-08243
Location:
Research Triangle Park, NC (Hybrid)
Duration:
12-Month Contract
We are seeking a Helpdesk Manager to lead centralized IT support for 13 state-operated healthcare facilities. This role oversees daily helpdesk operations, ensures SLA compliance, and leads a team of support staff and shift leads.
Key Responsibilities:
Manage helpdesk team and operations (ServiceNow)
Ensure 24/7 support coverage and escalate critical issues
Develop SOPs and knowledge base content
Analyze performance metrics for service improvement
Collaborate on Epic EHR support and clinical system rollouts
Communicate with leadership and vendor partners
Preferred:
Experience with Epic EHR and healthcare IT systems.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:
sunrise
Position Id:
25-08243
