Mgr, Operations Position Available In Durham, North Carolina

Mgr, Operations
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Job Description
Our Manufacturing Operations teams are the people that make our products. We work in the manufacturing plants with a “Safety First, Quality Always” mindset striving for continuous improvement. We work in the local plant connected to our global manufacturing network to ensure the highest quality of raw materials, intermediates and finished products.
Our Manufacturing Site in Durham, NC is hiring Operations Managers across multiple products and processes. The hiring team will determine based on your experience and skill set where you would make the greatest positive impact as an Operations Manager.
The role of Operations Manager at our Durham facility is a manufacturing first-level management role. The Operations Manager will provide direction, coaching, and technical expertise to operations personnel who are accountable for the manufacturing processes. They will also actively manage their assigned team to reliably support customer demand. This may include hiring as needed, employee development, coaching, and performance management.
-Additionally, this role provides the opportunity to become proficient in the use of manufacturing systems and build knowledge of site procedures in order to resolve process/equipment issues, minimize downtime, and ensure product quality.
The Operations Manager leads the manufacturing process with a team assigned to vaccine or biologics manufacturing, as well as other production-related activities. This role as a Manager, Operations will be an energetic, leader with strong interpersonal, leadership, and collaboration skills responsible for supporting Operational Readiness projects to support biological processes for a new manufacturing facility or currently established manufacturing facility.
This position is salaried and will work Sunday through Thursday, 3rd shift (10:00pm-6:30am).
Applicant must complete and be medically cleared for BCG medical clearance requirements: questionnaire, blood test, chest x-ray.
Responsibilities
Employee Development | People Management
Develop, motivate, and manage a team to ensure reliable manufacturing process execution
Assign yearly performance objectives for the team in alignment with department and site goals
Provide regular feedback and coaching to employees on work performance
Provide leadership to the team as needed based on the team’s capabilities and maturity
Build team culture and mediate conflict as needed
Process Execution | Continuous Improvement
Provide a leadership presence on the manufacturing floor
Champion standard work to drive consistent use of best practices across teams
Assist the team in troubleshooting issues to minimize downtime and maintain product quality
Identify opportunities to improve the process (e.g. cycle times, ease of execution, reliability)
Support work as needed to implement improvements (e.g. scheduling, staffing, protocol execution)
Coach team members in executing smaller improvement projects in their operational area
Represent Operations on project teams as needed
Support operations production through start-up and commissioning and qualification through licensure and ramp up Author, review, and/or edit procedures and technical documents to support regulatory filings including standard operating procedures, job aides, and learning documents
Promote a culture of visibility and accuracy of the project schedule and update dashboards accordingly to highlight project status to critical milestones
Communication
Lead and support daily (Tier) meetings to facilitate flow of information up/down through the organization
Hold regular team meetings to cascade information and collect team feedback
Provide clear consistent communication from shift to shift
Escalate issues as needed to ensure the right support/awareness is given to issues as they arise
Serve as a Subject Matter Expert (SME) during tours to provide area/process overview information to visitors/auditors upon request
Quality & Safety Compliance
Foster strong safety culture on the team through actions, coaching, and prioritization
Coach individuals when reporting safety issues and completing corrective/preventative actions
Drive culture of compliance through actions, consistent quality-driven decision making, and coaching of the team (e.g. documentation, housekeeping, area 5S, etc.)
Participate in safety/regulatory audits (i.e. tours, topic discussion)
Financial
Coach the team to ensure SAP transaction completion is timely and accurate
Manage team staffing and overtime to support customer demand while meeting budget targets
Recognize opportunities for cost savings and communicates them for potential project chartering
Education Requirements
High School Diploma AND at least Six (6) years in a manufacturing, technical, support, or Military role OR
Bachelor’s degree in a technical field AND at least Four (4) years in a manufacturing, technical, support, or Military role OR
Bachelor’s degree and two (2) years of experience in a direct GMP, biotechnology, and manufacturing setting.
Experience and Skills
Required
Willingness to work a flexible schedule covering various shifts
Demonstrated ability to lead a team (i.e. experience leading directly as a supervisor/coach or indirectly as part of a project or through routine process execution)
Ability to manage multiple priorities and coordinate people/resources to meet a production schedule
Strategic and effective interpersonal, communication, and problem-solving skills
Preferred
Previous supervisor role
Working knowledge of Good Manufacturing Practices (GMP)
Electronic manufacturing systems (e.g. PAS-X, SAP, Delta-V, GLIMS etc.)
Interacting with regulatory auditors as part of area tours and/or topic discussion
Certified Yellow Belt/Green Belt/Black Belt
Drug Substance/Product start-up
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TechnicianDurham #EBRG
Current Employees apply HERE
Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
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U.S. Hybrid Work Model
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday – Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.

This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

San Francisco Residents Only:

We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only:

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

Domestic

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Not Applicable

Shift:

3rd – Night

Valid Driving License:

No
Hazardous Material(s):
N/A

Required Skills:

Adaptability, Aseptic Manufacturing, Biological Manufacturing, cGMP Compliance, Coaching, Communication, Data Analysis, Employee Performance Standards, Improvement Projects, Interpersonal Relationships, Inventory Management, Maintenance Troubleshooting, Manufacturing Processes, Manufacturing Quality Control, Operational Excellence, People Leadership, Process Improvements, Process Manufacturing, Production Scheduling, Supervision

Preferred Skills:

Coach Team Members, Hiring, Leadership, Standard Operating Procedure (SOP)

Job Posting End Date:

06/3/2025
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