Operations Supervisor Position Available In Guilford, North Carolina

Operations Supervisor Storr Office Environments – 3.4 Greensboro, NC Job Details Full-time From $65,000 a year 1 day ago Qualifications Management Mid-level 3 years Driver’s License Geometry Algebra Communication skills Full Job Description The Operations Supervisor performs the necessary duties to ensure the successful management of the operations department. This person is responsible for the overall management and administration of the operations team including overall supervision, hiring, training, discipline and personnel development, writing installation plans, scheduling, vehicle and equipment management, vendor management, warehouse management and management of quality assurance. Primary Duties and Responsibilities Work with the Director of Operations to develop the group’s strategic vision and develop quarterly goals for each direct report. Maintain a strong Operations Leadership Team through development, coaching and accountability. Hire and manage all operations personnel. Leadership and development of all direct reports, including commitment to drive Situational Leadership tools and principles. Develop initial and ongoing training for all direct reports. Manage disciplinary action for all direct reports and continuously top-grade staff. Ensure direct reports participate in larger company training as applicable. Provide oversight for installation, move projects, and quality assurance. Provide oversight for scheduling and all other administrative functions for the Operations Team. Responsible for the implementation of policies and procedures related to labor management. Proactively document as well as improve operational processes and procedures. Proactively manage overtime, contract labor and other key operational expenses. Hold team meetings monthly to increase team communication and cooperation and provide a training forum. Conduct weekly site visits of installation and move projects and document opportunities for improvement. Manage all warehouse operations. Manage company vehicle fleet and all operations equipment. Manage contract labor groups and other key vendor groups. Manage bid process for contract labor. Review labor quotes for reasonableness. Conduct post-project reviews and implement corrective action. Ensure customer satisfaction for all installation and move projects. Ensure that all team members have the tools and equipment necessary to perform their duties effectively and efficiently. Meet at least quarterly with each team to learn what is going well and what opportunities there are to improve. Develop and maintain a project schedule outlining deadlines for specifications, construction, order entry, delivery, installation, and move. Monitor shipping schedules, scheduling receipt and installation with the Installation Supervisor, Customer and Salesperson. Ensure that installation drawings are accurate and complete; and that any additional information required for installation is submitted to the Installation Supervisor. Schedule pre-installation and post-installation meetings with the Installation Supervisor, Designer, Salesperson and CSR. Coordinate with outside contractors (i.e.: telephone, cable, electricians) and inform them of installation methods within the furniture systems. Conduct a punch list walk-through with the customer and attain a signature on outstanding issues. Pre-schedule punch list work with Scheduler, order any replacement parts, contact customer on status, and insure proper follow through. Participate in weekly project status update meetings with CSR’s and Sales. Establish personal relationships with key customers. Assist team members as needed and work with them to resolve customer issues expediently. Assist with each department’s operating processes and procedures to result in excellent customer service.

General Responsibilities:

Provide weekly job status updates to the Director of Operations. Always Maintain professional and courteous attitude. Maintain company procedures, policies, dress code, and safety procedures with the crew always. Maintain courteous and responsive rapport with team members, customers, contractors and vendors. Maintain a culture driven by the company values of integrity, excellence and concern for others. Maintain a customer driven organization. Other duties as assigned by the Director of Operations.

Supervisory Responsibilities Installers Warehouse Supervisor Operations Administrator Expectations:

Achieve annual sales goal as established with Director of Operations. High level of energy, working overtime as needed to support the customer and staff. Teamwork and cooperation with all departments. Education and/or

Experience:

Minimum 3 years’ management experience required. Proven organizational and follow-through skills required. Excellent communication and interpersonal skills required. Ability to work effectively in a team environment. Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables. Certificates, Licenses, Registrations North Carolina driver’s license. Physical Demands Ability to sit or stand for long periods of time. Required to type reports and drive to customer locations. Must be able to read blueprints and product instructions. Must be able to communicate with customers via the phone. This position may require overtime and weekend work.