OPERATIONS MANAGER/ Marriott Required Position Available In Mecklenburg, North Carolina

OPERATIONS

MANAGER/ Marriott Required Opal Hospitality USA Huntersville, NC 28070 Job Overview We are seeking an experienced, hands-on, energetic, passionate, and caring Operations Manager to lead our fantastic team at Four Points by Sheraton Charlotte – Lake Norman located in Huntersville, North Carolina. The ideal candidate will have a proven track record of success in hospitality leadership and possess a strong understanding of the local market. Experience with Marriott hotels is preferred. About the

Hotel:

This 101-room hotel features 2 meeting rooms with a total of 2,000 square feet of meeting space and a food and beverage operation. Located in the vibrant Lake Norman area, our property offers well-appointed accommodations and a variety of amenities, including complimentary breakfast, Wi-Fi, and a fitness center, ensuring a comfortable and enjoyable stay for our guests.

Job Responsibilities:

The Operations Manager will be responsible for the overall management and operation of the hotel, optimizing operations, profitability, sales, marketing, revenue management, guest experience, and quality.

Responsibilities include:

• Manage daily hotel operations to ensure a high standard of service and guest satisfaction.
• Implement Marriott’s operational standards and procedures to maintain brand integrity.
• Work closely with housekeeping supervisors to manage housekeeping operations.
• Develop and enforce housekeeping policies and procedures to optimize efficiency and quality.
• Conduct monthly/quarterly self-audits to ensure compliance with Marriott brand standards.
• Oversee food and beverage operations, ensuring quality service and adherence to health and safety regulations.
• Monitor inventory levels and manage costs to maximize profitability in all departments.
• Recruit, train, and mentor staff across all departments, fostering a positive work environment.
• Create and approve schedules for departments.
• Process payroll and review employee hours.
• Conduct on going performance evaluations and provide feedback to team members to encourage professional growth.
• Ensure all staff are knowledgeable about Marriott systems and procedures.
• Prepare and manage the hotel budget, ensuring financial targets are met.
• Analyze financial reports to identify trends and areas for improvement.
• Implement cost-control measures to enhance profitability.
• They actively participate in weekly revenue management calls, providing insights and direction based on operational performance and market dynamics.
• Analyze comp set and occupancy to set competitive rates for the hotel.
• Engage with guests to ensure their needs are met and resolve any issues promptly.
• Promote a culture of exceptional customer service among all staff members.
• Gather guest feedback to continuously improve services and facilities.
• Ensure compliance with all local, state, and federal regulations, as well as Marriott’s policies.
• Implement safety protocols to protect guests and staff, conducting regular safety drills and training.
• Build relationships with local businesses and organizations to enhance the hotel’s presence in the community.
• Maintain very good communication with the above property management team, ensuring alignment on goals and operational strategies.

Qualifications:

• 3+ Years experience Operations Management at Marriott hotel is required.
• 1+ year of Galaxy, Lightspeed, and Empower Experience is required.
• Experience managing food and beverage and housekeeping operations is required.
• A relevant business degree or hospitality diploma is an asset.
• English is required.
• Being bilingual is an asset. (Spanish)
• Hands-on leadership approach with the ability to adapt to continuous change and dynamic hotel needs.
• Ability to work collaboratively with the hotel team to obtain consensus and drive results.
• Demonstrated team-building experience and ability to lead by example.
• A results-oriented history of success in hospitality management.
• Ability to foster a guest service culture that drives superior guest experiences.
• Experience in training and developing employees effectively.

Compensation:

• Competitive salary, bonus plan, and benefits package.

Job Type:

Full-time Pay:

From $65,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Paid time off
• Paid training
• Vision insurance

Shift:

• 8 hour shift

Experience:

• Empower GXP (Marriott Application): 1 year (Required)
• Galaxy Lightspeed ((Marriott Application): 1 year (Required)

Marriott:

3 years (Required)

Language:

• English (Required) Ability to

Relocate:

• Huntersville, NC 28078: Relocate with an employer provided relocation compensation and 3-month accommodations at hotel

Job Type:

Full-time Pay:

From $65,000.00 per year

Benefits:

Dental insurance Employee discount Paid time off Vision insurance

Schedule:

10 hour shift 8 hour shift Day shift Evening shift Morning shift Night shift Ability to

Commute:

Huntersville, NC 28070 (Required) Ability to

Relocate:

Huntersville, NC 28070: Relocate before starting work (Required)

Work Location:

In person