Director of Self Storage Operations Position Available In New Hanover, North Carolina

Director of Self Storage Operations 3.7 3.7 out of 5 stars 616 Market Street, Wilmington, NC 28401 Job Overview We’re hiring a Director of Self Storage Operations to lead and grow our expanding portfolio of storage facilities. You’ll oversee 10+ existing locations (with 3-4 added yearly), manage a team of 8+ Property Managers, and serve as a key player in shaping operational strategy and team culture. This role is ideal for someone who’s ready to lead with initiative , solve problems on the fly , and keep priorities moving with urgency and clarity . You’ll run weekly EOS (Entrepreneurial Operating System) Level 10 meetings, analyze performance data, develop and coach a high-performing team, and help bring new sites online—all while fostering an environment of excellence, integrity, and open communication. Responsibilities Oversee daily operations of 10+ storage facilities across the Southeast U.S. Lead EOS Level 10 departmental meetings, weekly owner meetings, and executive team meetings. Conduct quarterly to bi-annual site visits and walkthroughs of new acquisitions. Drive performance, consistency, and customer experience across all locations. Ensure quality control, operational consistency, and alignment with company standards. Perform competitive market research and identify areas for improvement or expansion. Set clear team expectations and follow through with accountability and support. Analyze data for rental rates, rate increases, and breakeven/pro-forma models. Communicate key metrics and operational performance to investors. Manage vendor and contractor relationships, utility coordination, and facility upkeep. Host engaging, fun team meetings that build connection and team culture. Skills & Competencies Strong time management, organization, and prioritization. Ability to implement quickly and decisively—no hand-holding required. Sharp critical thinking and a natural problem solver. Driven by research and development—always seeking to improve systems. Effective communicator with candor and care for your team. Confident, motivating team leader who knows how to make work productive and fun. High proficiency in technology systems (e.g. Google Workspace, Click Up) and other CRM systems. Habits Committed to personal growth—you’re always learning and leveling up. Comfortable taking the lead, owning your decisions, and adjusting fast when needed. Consistency is key— follow through, meet deadlines, and do what you say you will. Experience & Knowledge Ability to set and follow through on clear expectations. Rental data analysis, dynamic pricing, and rate strategy. Basic P&L review and financial interpretation. Understanding of breakeven and pro forma numbers for facility performance. Vendor, contractor, and maintenance team coordination. Comfortable presenting data and updates to leadership and investors. Physical Requirements/Schedule/Environment Prolonged sitting and computer work in office, prolonged standing while visiting properties. Must be able to lift up to 20 pounds regularly and 50 lbs. occasionally.

Full Time:

Standard day shift Travel required; up to 30-50%; Quarterly Site Visit to each property location; Walkthroughs of newly acquired or developing property Who We Are We are a small, family-operated self-storage company that’s growing fast across the Southeast region. That means we don’t have a 100-page manual or a corporate bureaucracy—we’re problem solvers, critical thinkers, and team players who roll up our sleeves and figure things out. If you thrive in environments where your ideas matter, your leadership makes a real impact, and you’re trusted to take ownership—this might be the perfect fit for you. Where We Live The Wilmington area really has something for everyone. Historic Downtown Wilmington runs along the Cape Fear River and offers dozens of shops, restaurants, and live entertainment opportunities. Whether you’re looking for country, city, or beach life – you can find it in Wilmington. We consider it to be a hidden gem and are thrilled to be a part of this local community. Company Core Values —We don’t just hang these on a wall, we live by them.

Integrity:

Always do the right thing—even when it’s hard; Trust takes years to build and seconds to break.

Excellence:

Be humbly confident; Strive to be the best version of yourself—nothing is ever “done.”

Honesty:

Open and honest communication is non-negotiable; Correct with love, praise publicly, critique privately.

Grace:

Keep an open mind, be a team player, and leave your ego at the door.

Whatever It Takes:

We are CAN people; Scrappy, flexible, creative, and committed to finding solutions.

Job Type:

Full-time Pay:

$75,000.00 – $90,000.00 per year

Benefits:

Paid time off Parental leave

Shift:

Day shift

Experience:

Operations management: 5 years (Required)

Leadership:

3 years (Required) Ability to

Commute:

Wilmington, NC 28401 (Required) Ability to

Relocate:

Wilmington, NC 28401: Relocate before starting work (Required) Willingness to travel: 50% (Required)

Work Location:

In person